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MOSTLY RESOLVED. IGNORE PLEASE. WILL POST HIJACKTHIS LOGFILE.


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#1
rainbo

rainbo

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HELP ME! My nephew unbeknownst to me installed a counterfeit version of Windows XP on my home computers about two years ago. As of a couple of weeks ago, I started getting these annoying pop ups from Microsoft telling me that my version was counterfeit. I'd go to Windows and run the validation tool only to be told that my version was legit. I called Microsoft and was told that my version was indeed a counterfeit and that I'd need to get a new disk for each computer with new product keys. Good enough. So, I waited the four days that it took to get the disks. They arrived today and I tried installing them like I was instructed to do here. When I finished and downloaded the critical updates, I discover through this error message that it didn't work. I don't know anything else to do. I've tried to download the update from a site that Microsoft gave me over the phone, but even that didn't work. They're at a loss as to what I can do, too. I know someone here will have the expertise to help me. Here is the error that I'm getting.

error.jpg

Edited by rainbo, 24 June 2006 - 12:50 PM.

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#2
rainbo

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I should also add this part: I downloaded the magical jelly bean keyfinder to see if the key had been changed and it's still showing the counterfeit key. There is an option there to change the key, is that something I should try to do? I have the key for the new and legal version of Microsoft XP.
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