[rtullier]

Dell Inspiron 600m
WIndows XP Pro

Each time I restart my laptop the error window in the attached file pops up briefly then exits just before Windows exits. What can I do to remedy this behaviour?

Thanks for your help,
rtullier

Attached Thumbnails

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Edited by rtullier, 23 June 2006 - 09:21 PM.

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Hey there rtullier, dwwin.exe is Dr Watson which is used by the error reporting tool. I have read up on a few things and it seems you not the first to get hit by this problem. To fix this problem we will try and disable the service as it keeps crashing your computer. Try this:

Right click on My Computer --> Properties -- Brings you this box

Click here to see picture

Click on Error Reporting

Click here to see picture

After selecting Disable error reporting and uncheck the notification about critical errors. You're done with this part of things!

The next thing we'll do is make sure that the error reporting service is completely turned off and won't start itself back up.

Click Start --> Run --> Enter services.msc

Click here to see picture

You'll want to find error reporting service on the list and then right click on it and select properties.

Click here to see picture

Change the startup type to disabled if it isn't already.

After following all the instruction please do a Windows Update:
> Start
> All Programs
> Windows Update
> Follow all the prompts in your internet explorer

If you have any problems following the steps let me know, also let me know if your problem is fixed.

Cool

[Spike]

Hey there rtullier, dwwin.exe is Dr Watson which is used by the error reporting tool. I have read up on a few things and it seems you not the first to get hit by this problem. To fix this problem we will try and disable the service as it keeps crashing your computer. Try this:

Right click on My Computer --> Properties -- Brings you this box

Click here to see picture

Click on Error Reporting

Click here to see picture

After selecting Disable error reporting and uncheck the notification about critical errors. You're done with this part of things!

The next thing we'll do is make sure that the error reporting service is completely turned off and won't start itself back up.

Click Start --> Run --> Enter services.msc

Click here to see picture

You'll want to find error reporting service on the list and then right click on it and select properties.

Click here to see picture

Change the startup type to disabled if it isn't already.

After following all the instruction please do a Windows Update:
> Start
> All Programs
> Windows Update
> Follow all the prompts in your internet explorer

If you have any problems following the steps let me know, also let me know if your problem is fixed.

Cool

[rtullier]

What is lost by turning this feature off? Is there a way to remedy the problem without turning it off?

Thanks

[Spike]

Hey again rtullier, sorry for the late reply. dwwin.exe is an important windows file, but... in this case it is exception, when Dr Watson brings up error reports it does it because it thinks the program has an error, which it does not.

There is a way that this can be fixed without disabeling the service this is by doing windows updates, but... current windows updates can only do so much, if windows updates does not fix this problem then the only way would be to disbable Dr Watson.

This program being disabled will not have a negative affect towards your system as it is already having buggy effects.

Let me know if you want any more information.

Cool