[johnnieguitar]

When I insert an audio CD to rip and request media info (which I believe is supplied by CDDB), an error message advises me that I need to be connected. I'm already connected when this occurs and "Work offline" is unchecked. This problem happened with WMP10 & now with WMP11. I have re-installed WMP using gerrf's instructions ("Fixing Windows Media Player" Mar 9 2006) but the problem persists. Help!

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Can you open media player, click tools, options, tick connect to the internet, click apply, close media player, try a CD

[Retired Tech]

Can you open media player, click tools, options, tick connect to the internet, click apply, close media player, try a CD

[johnnieguitar]

Hi Keith, thanks for your response. "Connect to the internet" was already ticked. I did, however, untick it then re-tick and apply it. I'm afraid it didn't work.

[Retired Tech]

Is the connection speed set to automatic, in tools, options, performance

[johnnieguitar]

Yes, already set.

[Retired Tech]

Have you got an always on connection which doesn't need a password to connect, is it a laptop

[johnnieguitar]

It's a pc with a Blueyonder (Telewest) broadband connection which is on as long as the pc is switched on.

[Retired Tech]

This is more or less everything you can do this side of wiping the drive or getting a new PC

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change

You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

Beyond this you would be looking at hardware settings / faults