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Problem with custom built computer


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#1
kewofkrew

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Alright, I built my girlfriend a computer. It has worked for almost a year now. She has a wireless network (D-link). She played Final Fantasy XI for awhile. But last week one day all of a sudden she got disconected. Now she can't get on the internet at all. Now it still says it is connected to the router, has a signal, but no internet. It works on the main computer, but not on hers. Its not the adapter because I used mine on hers and still nothing. I even set her computer up on my network at my house, still nothing. I even plugged it strait to my cable modem and it did not work. So.. I decide to go to the RUN command, I type in CMD for command prompt... Now here is what puzzles me. I get an error message:

16 bit MS-DOS subsystem
C:\Windows/system 32\cmd.exec
The NTVDM Cpu has encountered an illegal instruction
CS: 054c IP: 9c3f OP: 0f 04 00 10 04
Choose 'close' to terminate the application

Now for the really wierd part, I goto start/all programs/ accesories/command prompt: it works. RUN/CMD however does not...
I tried to use my windows disc to "Repair Windows", so far it did not work. Ran a CHKDSK that did not work. So its not Windows or D-link. Could it be hardware problems perhaps? I don't want to replace everything and waste money if thats the case, but which piece of hardware could it be?
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#2
Retired Tech

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Can you click start then run, type sfc /scannow then press enter
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#3
WinCrazy

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You can try a few easy things.

First, create a file named winsock.bat. Copy and paste the following (the text between the lines) to it and then run it:
--------------------
netsh winsock reset catalog
pause

netsh int reset all
pause

ipconfig /flushdns
pause
--------------------
Press Enter after each pause. Now try to connect -- open Internet Explorer.

If that doesn't work, download and run WinsockxpFix. Restart and then try to connect.
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#4
kewofkrew

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Thank you so much for replying so very quickly. I tried using the sfc /scannow and that did not work. I did use the WinsockxpFix on her computer and I must say I am very impressed. It fixed the problem. I called D-link support and they told me it was hardware problems, Im glad I came here instead. Thank you.
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#5
WinCrazy

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Thanks for letting everyone know.
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