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Video Files Keep Crashing


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#1
squirrell

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Hi All,

When i open any folder that contains VIDEO FILES
i keep getting a WINDOWS EXPLORER error,

Even if i HIGHLIGHT any VIDEO files the error
come up.
Tried to find where it puts the Error message
( \Local\Temp\233b_appcompat.txt)
but there is nothing there?

Got 3 Comps in house and this is the only one that does this.
( 2 kids) + ( me, big kid).

Got most Video CODECS -: K-LITE klcodec266f
Propackcodec203b
WinAVI Video converter
Windows Media Player 10
Real Alternative Player 6-4-9-0
ImTOO DVD ripper Platinum 4
Quicktime 7
Power DVD 5
VLC media Player 0.7.1 (wxWindows Interface)
Nataveni xvid codec pack

Does any one think that there maybe a CLASH with the above CODECS?

If so what do i REMOVE?

But more importantly WHAT can I KEEP. (lol).

THANKS

mike.
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#2
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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up

Reboot

Click start, all programmes, accessories, system tools to run disc defragmenter
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#3
squirrell

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Attached File  5e00_appcompat.txt   15.85KB   105 downloads Sorry, But that did not work.

Every time i HIGHLIGHT any MOVIE file
i get an error message, have managed to track
down this MESSAGE, ( see attachment).

Thanks for a VERY quick response.

mike.
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#4
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I couldn't get the attachment to open

On a web page, click tools, internet options, click delete files, include offline content, delete cookies, clear history

Click the advanced tab, tick do not save encrypted pages to disc, tick empty the temporary internet files folder when the browser is closed, click apply, close IE

Click start then run, type %TEMP% and press enter, delete any files which are not prefaced with ~
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#5
squirrell

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Done all that.

try this attachment

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="280064" CHECKSUM="0xB27EAA0E" BIN_FILE_VERSION="5.1.2600.2818" BIN_PRODUCT_VERSION="5.1.2600.2818" PRODUCT_VERSION="5.1.2600.2818" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2818 (xpsp.051228-1450)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4FBC6" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2818" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2818" LINK_DATE="12/29/2005 03:04:05" UPTO_LINK_DATE="12/29/2005 03:04:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472" CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8454656" CHECKSUM="0x729AEDB8" BIN_FILE_VERSION="6.0.2900.2869" BIN_PRODUCT_VERSION="6.0.2900.2869" PRODUCT_VERSION="6.00.2900.2869" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2869 (xpsp.060316-1523)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81EC8D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2869" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2869" LINK_DATE="03/17/2006 04:46:29" UPTO_LINK_DATE="03/17/2006 04:46:29" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024" CHECKSUM="0x67B3587A" BIN_FILE_VERSION="5.1.2600.2622" BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2622 (xpsp.050301-1521)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FB3A" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2622" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005 18:19:56" UPTO_LINK_DATE="03/02/2005 18:19:56" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="663552" CHECKSUM="0x3D52588F" BIN_FILE_VERSION="6.0.2900.2861" BIN_PRODUCT_VERSION="6.0.2900.2861" PRODUCT_VERSION="6.00.2900.2861" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2861 (xpsp.060303-1528)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA7028" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2861" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2861" LINK_DATE="03/04/2006 03:58:51" UPTO_LINK_DATE="03/04/2006 03:58:51" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows™ Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


mikeAttached File  5e00_appcompat.txt   15.85KB   45 downloads

Edited by squirrell, 26 June 2006 - 07:51 AM.

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#6
Retired Tech

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Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot
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#7
squirrell

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THANKS... will let u know tomorrow.

mike
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#8
squirrell

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morning KEITH.

done all you said, still no joy,
when i highlight any video files still get error message.

But now i have found the error file,... WERe154.dir00

It contains the following:-
Explorer.exe.mdmp..... hdmp
appcompat.txt
manifest.txt

AS i think this contains some PERSONAL details I will not post
an ATTACHMENT to this post. but will send them to you via a different route.

Let me know if you require these files for further info.

mike.
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#9
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Click start then run, type msconfig then press enter, click start up, click disable all, click apply and reboot, tick do not start the configuration utility when windows loads

Try to watch a video file from the hard drive, because of the step in msconfig you will need to check the firewall and anti virus are running before going online

If no change, click start then run, type msconfig then press enter, put the dot in normal start up, click apply and reboot

http://ask-leo.com/h...pcompattxt.html
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#10
squirrell

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will do....

let u know l8tr

thanxs

mike.
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#11
squirrell

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Hi KEITH.

no luck on that solution.
still the same problem, highlight a video file ( AVI or xvid)
and error message still appears.

I can watch them via VLC player as long as i do not enter directly
into the folder containing the vid. files.

maybe it could be that i have too many players,
windows... power dvd...... VLC.....Quicktime...... Real Alternative Player(got this for RMVB files)
and there is a conflict with them?

mike
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#12
squirrell

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hi KEITH

have uninstalled all players. except windows media,
used Mcafee quick clean
set all video files to open with WINDOWS Media
........ and still it crashes when highlighting file.

??????????

wot now?...... your move.......


mike.

ps thanks
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#13
squirrell

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:whistling: :blink: :help:

YIPPEEEEEEEE

i've done it.
At last through a process of elimination from your good self
i uninstalled K-LITE CODEC PACK and it found a BROKEN
CODEC and MISSING HKEY link and asked if i wanted to delete
this, yup i said,, rebooted...... highlighted my video file
and NOTHING happend, yup IT WORKED...
no crashes, no error messages.

Thanks for your patients and help, it's good to know that someone
IS outthere to help.


mike.
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#14
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You managed to fix this yourself but glad to have helped in some way
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