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Blue Screen of Death


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#16
caramello0609

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I don't see anything in the list that looks like it's Avast related. I don't know what some of the things in the list are, though. Should I tell you what they are?
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#17
wannabe1

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Please do... :whistling:
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#18
caramello0609

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Spoke too soon...hehe.

I found one related to Avast, did what you said, and restarted. Things seem to be ok. No error messages at the moment.
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#19
wannabe1

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I'm hoping your machine is still running smoothly... :whistling:

Let's remove the Avast! using their removal software.

Download aswClear.exe and save it to your desktop. Double click the file to run it. If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!) Click "REMOVE". When the process completes (very quick), restart your computer.
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#20
caramello0609

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I've removed Avast and things still seem to be running smoothly. I also removed BitDefender because the trial period has been expired for awhile. Just wanted to let you know in case this will affect anything.
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#21
caramello0609

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Just got a BSOD which contained the following details:

IRQL_NOT_LESS_OR_EQUAL
0x0000000A (oxFF000020, 0x000000FF, 0x00000000, 0x804F29F2)
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#22
wannabe1

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Generate a fresh WinAudit report and send it to me...I'd like to look at the new errors.
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#23
wannabe1

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Ok...more input!

Click Start, then Run, type eventvwr.msc and click "Ok". Click on "System" in the left pane. In the right pane, look for anything in the list with a red and white notifier next to it (I'm betting on Service Control Manager) and list the "Event ID" and the "Source" here for me. I am particularly interested in the most recent ones.
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#24
caramello0609

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Ok, so here's what I found out...

1003--System Error
7000--Service Control Manager
1003--System Error
7023--Service Control Manager (there were almost 100 of these just for today)

these are the warnings...
4226--Tcpip
1003--Dhcp
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#25
wannabe1

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Hmmmm...

Believe it or not, these are all related problems. Do you have your installation cd handy? If you do, we'll run a System File Check.
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#26
caramello0609

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Yes, I have the CD that came with my system...the "Product Recovery DVD-ROM" that has Windows XP on it. Will I be in danger of losing any of my stuff by doing this check? Let me know how to do it.
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#27
wannabe1

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No...your data will be ok. The only thing is, I'm not absolutely sure this will work with the cd you have, but it's worth a shot.

Put the cd in the dvd-rom drive and press/hold the Shift key down for several seconds while you close the tray...this will override the autoplay function.

Click Start, then Run, type sfc /scannow and click "Ok".

This check will compare the system files on the machine with those on the cd and should replace any that are corrupt or are the wrong version.
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#28
caramello0609

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I get an error message saying that windows can't find the file
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#29
wannabe1

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That's what I was afraid of...

Let me look over the new report...be back to you in a bit.
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#30
caramello0609

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Hi,

So there haven't been any error messages since the last time we've talked. But just now when I was strating up and putting in my password for xp, it restarted and I had to put the password in again. Also, the black startup screen was fuzzy....there were white dots all over. Something similar happens when I watch DVDs...there are little black dots on part of the screen.
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