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comp. has stopped recognizing hardware?


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#1
mark-j-s

mark-j-s

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Hi, i have a very bad problem with my computer, and I'm not sure if it's hardware or software related.

My computer was running slow due to programs running in the background so i decided to do a start>run>msconfig and disable the startup programs. I found that my comp. started running much smoother, but my sound had been lost.

I went to control panel to see if i could find the problem. Upon clicking on my sound card's icon(its an integrated sound card) nothing happened. So I clicked on add hardware to see if my comp. needed to find the hardware again; add hardware would not bring any menu up. So, I sent to system>Device manager to see the list of hardware and there is absolutely nothing in the list, its just blank.

My video card seems to be working fine, but there is an error if i try to run the video card software. And possibly the worst part of it all is that I can no longer run Photoshop; an error comes up saying 'Unable to continue because of a hardware or system error.'

I also thought maybe some of my motherboard drivers needed to be reinstalled, but it seems as though the computer isn't even recognizing my hardware, and the drivers will either stall or say that the hardware doesnt exsist.

I would greatly appreciate any help on this.

*I also re-enabled all the things I disabled in msconfig, but I still continue to have the same problems*
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#2
gerryf

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A blank device manager is a sign of a malware infection, specifically the apropos infection.

Please visit the malware forum and get this addressed first, and then if your problem still persists, return to this thread
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#3
mark-j-s

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http://www.geekstogo...howtopic=119519

I went to the malware forum and followed the tutorials. They seemed to remove the spyware/malware what was on my PC(no more pop-ups) but the device manager problem still remains. My device manager menu is still blank, I cant hear sound, I cant run photoshop.... extremely frustrating and the timing is terrible.

The above link is the logs i posted in the malware removal forum which no one has replied to yet.
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#4
gerryf

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you are not completely clean yet...please wait for a malware expert. Make certain they realize that your device manager is blank and they will direct you to clean the apropos malware.
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