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Toshiba Sat. A45 problems after start-up


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#1
curtis2929

curtis2929

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I wondering if anyone could help me out with this:

I have a Toshiba Satellite A45 w/ Windows XP and Norton Internet Security 2006, the other morning it was working fine but later in the afternoon when I turned it on, everything came up normal but only part of the bottom toolbar came up, then I noticed nothing else would really respond(ex. I would dbl-click to get on the Internet, the hour-glass would appear, then disappear and nothing would happen. If I try to bring up the Control Panel or Help & Support, the same thing would happen(hour glass then nothing) I tried to do a System Restore, but that didn't work. Should I try the Recovery Disk? Or seek other help?

Thank you for any help or advise anyone can give me!!
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#2
digikiwi

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Hi Curtis2929,

What exactly happened when you tried to do system restore? Did it say "unable to restore to ..."?

The recovery disk is worth a try, but if you have a virus or malware resident in your computer it might not fix it or just not work. Your symptoms suggest virus/malware infestation is a possibility.

Norton 2006, for all its bells and whistles, won't catch everything (in fact no antivirus program does) - it can only fix things it knows about, or the generic type of nasty it should look for. I'm not saying "YOU HAVE A VIRUS" but rather it would be useful to eliminate that possibity.

My suggestion:Try posting in the malware forum (read the stickies first) and if you have a clean bill of health then come here. Bear in mind that I'm not G2G staff, and anything they say goes round here. Failing them suggesting an alternative route - try it.

Digikiwi
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