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Bitdefender online scan


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#1
Ken the Tech

Ken the Tech

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Hello there,

I've been struggling with this problem with BitDefender for several days now. I click "Scan Online" but Information Bar won't pop up. I click on "I agree" with EULA, then I get this message:

Could not load online scanner.
Service Pack 2 was detected on this computer.
Click on Information Bar and select "install ActiveX control"

I have NO information bar at the top of page!!
The information bar DOES pop up on other web sites, however.
I am running Windows XP SP2 with the latest critical updates.

I have the Internet zone set to "Medium", the default setting on the internet security tab.

I am really confused!! :whistling:

Thank you in advance for your help and advice.

Ken Stump
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#2
greyknight17

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Are you using Internet Explorer to do the scan?

Please check your ActiveX security settings (Start -> Settings -> Control Panel -> Internet Options, Security Tab -> Internet -> Custom Level).

ActiveX controls and plug-ins
* Download signed ActiveX controls (Prompt)
* Download unsigned ActiveX controls (Disable)
* Initialize and script ActiveX controls not marked as safe (Disable)
* Run ActiveX controls and plug-ins (Enabled) (This actually refers to Java and Flash, not ActiveX)
* Script ActiveX controls marked safe for scripting (Prompt)

Try running it again now.
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#3
Ken the Tech

Ken the Tech

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Thank you for your reply.

I am running Internet Explorer 6.0 SP2.

I tried your suggestion, but did not help. I wonder if I might have spyware or a virus??

Any thoughts on this would be appreciated. :whistling:

Thanx
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#4
Ken the Tech

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BTW, has anyone heard of PC Mighty Max??

It's supposed to find malware and such on your computer. I purchased it for a ridiculous price of $30 a month. On the first run it found hundreds of infections. I deleted those and ran it again, but instead of zero results it found about a hundred more. Everytime I reran it, more and more spyware, or whatever, was found.

Any ideas on this PC Mighty Max?? :whistling:

Thank you all again.

Ken
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#5
greyknight17

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Heard of PC Mighty Max. Read that it causes more problems than it's worth. If you have problems removing it, read here.

Please read the first link in my signature below and follow the steps there. Post the HijackThis log here when ready.
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#6
Ken the Tech

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Thank you for your advice on PC Mighty Max!

I decided to do a clean install on Windows XP. Never could get the graphics to display on several web sites.
Couldn't install Flash Player neither, the page would just display a blank box.

So, I guess this post is closed for now.

Thank you for all your help.

Ken :whistling:
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