[ineedmuchohelpo2]

ok so this morning my cd drives are working fine

then when Im playing the sims 2 my computer randomly freezes and so i need to manually turn my computer off and back on. when I get it booted up i try opening my cd drive to load the sims again but the DRIVES are missing from my "my computer" folder. i tried system restoring It didn't work.

someone please help me get my drives back

(ps the drives spin the cd when I put it in the drive)

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Alright, let's not waste any time. We need to perform a System Restoration, which will hopefully fix the issue. Click on Start -> All Programs -> Accessories -> System Tools -> System Restore. A new window will appear. Make sure that "restore my computer to an earlier time" has a bullet point next to it, and click next. You will now see a calendar. I want you to go back to yesterday. When you click on the day, you will see a list of times. Pick the one that best suits you. Click on next. You will now see a confirmation screen. Confirm that the date and time are correctly set, and click on finish. Your computer will now restart. Just before resetting, you will see a progress meter, showing you the restoration process. It may take a few minutes, so be patient. The computer will then restart, and with any luck, when you login, you will be back to normal. Good luck to you.

[Facedown98]

Alright, let's not waste any time. We need to perform a System Restoration, which will hopefully fix the issue. Click on Start -> All Programs -> Accessories -> System Tools -> System Restore. A new window will appear. Make sure that "restore my computer to an earlier time" has a bullet point next to it, and click next. You will now see a calendar. I want you to go back to yesterday. When you click on the day, you will see a list of times. Pick the one that best suits you. Click on next. You will now see a confirmation screen. Confirm that the date and time are correctly set, and click on finish. Your computer will now restart. Just before resetting, you will see a progress meter, showing you the restoration process. It may take a few minutes, so be patient. The computer will then restart, and with any luck, when you login, you will be back to normal. Good luck to you.

[ineedmuchohelpo2]

your solution did not work pal

[Smarteykatt]

I'm not a "Geek", but I had a similar problem. I went through all the steps to remove malware to no avail. Try going to Microsoft Windows website. Do a search on "Guided Help". When I did this, all was well afterwards.

[Facedown98]

I suggest posting your HijackThis logfile in our Malware section to see if this is virus/malware related. Do you know how to generate one of these logfiles?