[lebongo]

I cannot log on to Windows XP. As soon as I enter my password, it freezes up and nothing happens.

I am able to enter in safe mode, but my virus scanner does not work.

I looked at the Virus info on this site, but I am afraid if I connect to the internet to download some of the reccomended programs, I will spread the virus or whatever it is to all the other computers in my house on our wireless network. My boyfriend said they can't get a virus if they are turned off, but I am not so sure and he isn't exactly a technological genius to say the least.

Do you think this is a virus? Any ideas or suggestions?

Thank you so much for your time and consideration. I was so happy to stumble upon this forum and so hopeful that perhaps someone can help.

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If this is recent

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[Retired Tech]

If this is recent

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[lebongo]

I tried this process, and chose a date a month ago to restore just to be on the safe side.

It restored it, but I still have the same problems. It takes me into safe mode. It won't let me access the internet to get any of those programs reccomended on the Hijack This page.

Any other suggestions?

Thanks so much.

[Retired Tech]

Can you get safe mode with networking?

You will likely need this for the CD Drives to run

If you can get them to run, use another PC to download and save the programmes to disc

These are the programmes you need

Please follow the procedures outlined here: Malware Removal Guide

[lebongo]

I cannot get into Safe mode with networking, it just freezes up when I try this.

The cd drives open if I push on them, but I guess popping them open isn't the same as getting them to run (?).

[Retired Tech]

You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[mike needs help]

i was going to suggest the cd repair but you will need to edit the bios settings for your cd rom to be the first priority booting method wtg kieth nicely done

Edited by mike needs help, 02 July 2006 - 07:01 PM.