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Worst Problem I've Ever Seen...


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#1
DudeMan270

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Ok. One day when I was playing a computer game, World of Warcraft to be exact, I had typed the wrong password and started to freak out. I then had a sort-of brain lapse and forgot my password because I had been playing 2 other games earlier that day and typed the wrong one over and over again. I thought I had spyware or something on my computer and someone had taken it. I ran Spybot S&D but found nothing, so I ran Norton, hoping it would help. I had Norton Antivirus 2003. (Oh, by the way, this happened about 4 weeks before I posted this.) I had been tired of it always popping up while I was doing stuff and also it never did find any viruses. I decided to download a different virus scanner, so I went onto Firefox and downloaded Trend Micro. I was installing it and it said I had to remove Norton Antivirus to install Trend Micro. Then it said "Click here to uninstall Norton Antivirus." I clicked the button and it brought me up to the uninstall screen. I uninstalled it and then installed Trend Micro. It told me to restart my computer, so I did. I logged onto my account and it wasn't on my desktop or in the start menu or anything. So then I decided, screw it, I'll just get a newer version of Norton. I uninstalled Trend Micro from the Add/Remove Programs list and then downloaded Norton Antivirus 2005. I installed it and it told me I had to restart my computer before I could use it. I selected the "Restart now" button and restarted. I logged on and double clicked on the NAV2005 icon. A box showed up and said "You must restart your computer before running Norton AntiVirus 2005." I restarted it two more times, but to no avail. To this day I get the message. I tried my password on my game again, and sure enough, as I said above, I had typed it wrong. But since that day my computer has had major problems. Here is a list of the problems I have discovered so far:

-I cannot open my "All Programs" list in the Start Menu. It's like a dead link.
-My Add/Remove Programs list has absolutely nothing on it except for system programs. Nothing "alien" to the computer itself is on it.
-Every time I check my space (My computer, C:) it goes down. Four weeks ago I had 20 of my 120 GB of space. Today I have 2.95GB. I haven't installed a single thing in that time. An example would be this. I checked it this mornig when I woke up. I had 3.12GB of space. Tonight, 11 P.M. my time, about 10 hours later, I have 2.95GB. It loses memory fast.
-I had a whole bunch of programs that came up on computer startup. At least 10 of them. Now, the only one that comes on startup is MSN Messenger. Nothing else.
-I was going to do a system restore, so I go to the start menu, and go to Help and Support. (I have a Compaq Presario computer, Pentium 4 processor. While I'm at it, 512 MB Ram, and 120GB harddrive.) Anyway, on Help and Support, which has always worked in all the 3 years I have owned this computer, gives me this message: "Windows cannot find 'helpctr.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search." That destroyed my hopes of a system restore. I don't know how to access it outside of the Help & Support menu.
-When I click on Search to search for a file, the normal window pops up and begins to search for a fraction of a second, but then a small box comes up with the Title as "Search Companion". Then, in the area below, is a blank white box with a rectanle that says 'Ok' on it. The usual, except it has no writing on it.
-The last problem I have discovered is the fact that my Recycle Bin has dissapeared from my desktop. I cannot find it no matter how hard I try or with anything I use. The only way that I can empty it now is to use CCleaner.
-I don't know if this is a problem caused by whatever the [bleep] is wrong with my computer, but, at random times my desktop icons move. My icons are arranged in a circle around the outside of my screen, box rather, with none in the middle. At random times the ones on the bottom move so they are half covered by the bottom bar where your running processes show and you can select them to minimize/maximize them etc. There is then an empty row across my screen where icons can go. At random times this fixes and breaks itself.

Anyway, those are all the problems that I have discovered and can remember, and that is my entire story. I would really like to get it fixed, and ANY help would be GREATLY appreciated. You guys have helped me a few times before with computer problems and I got them fixed no problem, so hopefully this will be the same. I will check back tommorow, hopefully there will be some replies. :whistling:

***One last thing I should add. If there is any way to take a "screenshot" of my desktop or anything outside of a full-screen program (WoW, for example), please tell me how! I will gladly post screenshots of all the things that have gone wrong!***
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#2
Dustinduse

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Download AVG Free and try that for starters... what i would do... Get AVG and unplug internet then scan for virus when its done delete any then uninstall it and install NAV2005 then run it and if everything seems fine plug internet back in... seems to be internet related

Edited by Dustinduse, 02 July 2006 - 11:24 PM.

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#3
Dustinduse

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Do you have the OS Install disk? i think that its got so bad you might have to do a clean install...
lets face it we need to start buying macs

Edited by Dustinduse, 02 July 2006 - 11:30 PM.

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#4
DudeMan270

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I had already had AVG Antivirus, I went to run it but it gave me a message saying "Installation of AVG Anti-Virus is damaged. Please reinstall your AVG Anti-Virus." I am currently re-downloading and installing it.
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#5
Guest_rushin1nd_*

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http://www.donationc...ptor/index.html


http://www.ccleaner.com/download/ choose alternative dowload



Go to start......Clik on run......Type in msconfig ..clikok you should be able to

launch system restore from there look at attach

do your uninstalling and cleaning in safe mode.


then restart
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#6
DudeMan270

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This is what I get when I type msconfig.
Posted Image

This is what happens when I go to use the All Programs menu.
Posted Image

This is what happens when I try to search something.
Posted Image

This is what happens when I try to use the Help & Support menu to attempt a system restore.
Posted Image
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#7
DudeMan270

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I left AVG on overnight and it found a crapload of viruses and trojans. Some I was unable to heal so I moved them to the vault. In the end, however, it did not help the problem. But, while I was looking in the vault, I found probably 1000 trojan horses in my shared documents folder. They were all in, I think, 146kb files named like p0rn movies, which you will see in the picture. No, I have no idea where they came from. I decided to go and check it out, so I went to the folder and I get this when I try to open it.
Posted Image


I don't know if this is the source of the problem, but the vault seems to grow with trojan horses every day, and I think it may be where the memory loss is coming from. I don't know for sure though, just a guess. Anyway, this is a screenshot of the vault.
Posted Image


And no, I don't believe I have the OS install disk.

EDIT: I don't know if I can delete that folder in the first picture or not, and if I can I don't know if there is anything important in it, so I don't want to risk deleting something that the computer needs.

Edited by DudeMan270, 04 July 2006 - 06:28 PM.

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#8
Major Payne

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Hi:

Excuse the butt in here, but before you get so seriously overloaded with malware, if you're not already, please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual. Let the Malware Specialists help you get you PC clean and see if you still have problems of any kind that are not malware related.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron
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#9
DudeMan270

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Sorry for posting in the wrong forum. I didn't know what exactly was wrong with my computer, so I just posted in the one that seemed to "relate" to my computer/it's problems. I will post back with what I did and if it's fixed etc. when I get it done.
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#10
Major Payne

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Don't worry about it. It happens. Just wanted to get your PC cleaned up so Dustinduse can carry on with any problems that may have been masked by your malware. Good luck and hope to hear some good news soon.

Ron
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