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'Simple' XP Home (SP2) Reinstall


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#1
911pchelp

911pchelp

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Am having a problem getting HP software (newly installed) to recognize HP scanner (MS Scan Wizard works OK - so I think the driver and scanner hardware are OK).

HP Tech Support feels that its a Windows prob left over from the previous scanner/software (Epson) that was installed but is now removed (I installed thr HP on another PC - a 'virgin' PC ... ie never had a scanner installed - with no problem).

I tried creating a new user (administrator) and installing from there (aftyer logging on as the new user - but still had same prob.

MY QUESTION IS: Can I just install (new or update- which?) from the Windows XP Home (SP2) CD - that I used to initially install? (The CD is NOT an OEM version - it 's a 'retail' version that I installed a few months ago..) I don't want to 'lose' the programs (or settings) already installed. (All data is on a second HD.)

Thank you.
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#2
HaraldR

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What HP software are you trying to install?
What is HP scanner model no?
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#3
911pchelp

911pchelp

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HP scanjet 4890 and associated sotware (solution center, etc)
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