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Monitor/Tower/Keyboard Help Please


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#1
viclyn

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Technically challenged here!

Last night my home PC was working fine, I left for awhile, the PC was on and just on the screensaver, then when I got home the screen monitor was black and the monitor screen functions menu comes up.
My keyboard would not work, like it was not active, the normal light for the number locks was off, I tried to push the adjustment buttons on the monitor and nothing happened.

The tower unit is on, the fan is running on it but I can not even open the disc drive.

This happened 2 times last night. After messing around with things and un-plugging and switching the power strip it all was plugged into (which I thought that maybe that had gone bad, if they can go bad) everything came back on as normal.

Then I was playing a PC game, not signed online just one I had bought and while I had the game paused for a few minutes the monitor screen goes black and the blue box for screen adjustments is back on and the same senario as above happens.

Any idea what all this could mean?
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#2
Retired Tech

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Start by checking you have the most currently available drivers for the video adapter, if not, update them, otherwise re-install the ones you have
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#3
viclyn

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Thanks, can you elaborate on how I should go about that please?
Thank you
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#4
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

Let me know if you need help with installing them
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#5
viclyn

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Thank you, but my one problem is I can not do anything on the PC as it is "stuck" on the screen with the monitor settings, ie......to make screen wider, go up, go down, color, brightness etc......

Do you think if I unplug everything and replug things back in should it get me back to the main desktop?
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#6
Retired Tech

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Hold the power button in until it goes off, leave it a minute then turn it on
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#7
viclyn

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OK, I am still have troubles. The power to the CPU is on, the internal fans are running, but I am unable to open the CD or the DVD drives.
The monitor is giving me the same trouble. The keyboard will still not work.

I can not even get to my desktop to go to the control panle and check anything.

Any other ideas please?
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#8
Retired Tech

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When you booot the PC, does it show the first screen
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#9
viclyn

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No, it is still "stuck" on the screen resolution screen
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#10
Retired Tech

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Can you switch the monitor off, unplug it from the mains, plug it back in, if the tower has an off switch at the back of the PC, switch that off and then turn it back on

Remove all the usb leads from the tower then boot the PC
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#11
viclyn

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I've tried uplugging, replugging, switching outlets/surge protectors.
I do not appear to have an on/off switch on the back side of the tower.
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#12
Retired Tech

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Unpug it theh plug it back in, remove the USB leads before booting it

Have you got another monitor you can try
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