[hellslayer]

I have a horrible malware problem and I cannot get into safe mode. At first it would not allow me to see the command lines. I would select safe mode and it would boot normally. Now it hangs at mup.sys and I need to be able to get into safe mode to get rid of my malware problem. I was told to come here in hopes of getting into safe mode.

IF any extra information is needed I can provide it.

Edited by hellslayer, 07 July 2006 - 12:12 PM.

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Hello hellslayer...

The mup.sys hang is unrecoverable. I have worked this hang many times and the only effective way to recover is to format and reinstall Windows. Even a repair install of Windows won't get by this one. If you have important data on the drive, it can probably be recovered by connecting the drive as a slave in another machine and copy the files over to either the master drive or removable media.

Sorry I couldn't offer you more optomistic advice...

wannabe1

[wannabe1]

Hello hellslayer...

The mup.sys hang is unrecoverable. I have worked this hang many times and the only effective way to recover is to format and reinstall Windows. Even a repair install of Windows won't get by this one. If you have important data on the drive, it can probably be recovered by connecting the drive as a slave in another machine and copy the files over to either the master drive or removable media.

Sorry I couldn't offer you more optomistic advice...

wannabe1

[gerryf]

hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note

[hellslayer]

Hello hellslayer...

The mup.sys hang is unrecoverable. I have worked this hang many times and the only effective way to recover is to format and reinstall Windows. Even a repair install of Windows won't get by this one. If you have important data on the drive, it can probably be recovered by connecting the drive as a slave in another machine and copy the files over to either the master drive or removable media.

Sorry I couldn't offer you more optomistic advice...

wannabe1

I can boot in normal just not safe mode.

[hellslayer]

hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note

Ill try this and report back! Thanks!

[hellslayer]

hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note

IT does not allow me to do that. It ends up saying I dont have administrative priveleges ( I am the adminstrator)

[hellslayer]

We copied the documents to a new harddrive and reformatted it. No more help is required. Thank you for all of your efforts!

[wannabe1]

Thanks for letting us know!

Glad you are up and running again!