Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Need To Get Into Safe Mode to KILL Malware


  • Please log in to reply

#1
hellslayer

hellslayer

    Member

  • Member
  • PipPip
  • 30 posts
I have a horrible malware problem and I cannot get into safe mode. At first it would not allow me to see the command lines. I would select safe mode and it would boot normally. Now it hangs at mup.sys and I need to be able to get into safe mode to get rid of my malware problem. I was told to come here in hopes of getting into safe mode.

IF any extra information is needed I can provide it.

Edited by hellslayer, 07 July 2006 - 12:12 PM.

  • 0

Advertisements


#2
wannabe1

wannabe1

    Tech Staff

  • Technician
  • 16,645 posts
Hello hellslayer...

The mup.sys hang is unrecoverable. I have worked this hang many times and the only effective way to recover is to format and reinstall Windows. Even a repair install of Windows won't get by this one. If you have important data on the drive, it can probably be recovered by connecting the drive as a slave in another machine and copy the files over to either the master drive or removable media.

Sorry I couldn't offer you more optomistic advice... :whistling:

wannabe1
  • 0

#3
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note
  • 0

#4
hellslayer

hellslayer

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

Hello hellslayer...

The mup.sys hang is unrecoverable. I have worked this hang many times and the only effective way to recover is to format and reinstall Windows. Even a repair install of Windows won't get by this one. If you have important data on the drive, it can probably be recovered by connecting the drive as a slave in another machine and copy the files over to either the master drive or removable media.

Sorry I couldn't offer you more optomistic advice... :whistling:

wannabe1


I can boot in normal just not safe mode.
  • 0

#5
hellslayer

hellslayer

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note


Ill try this and report back! Thanks!
:whistling:
  • 0

#6
hellslayer

hellslayer

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

hald the time, it is not mup.sys hanging, but the file after it that hangs

Start > Run > type

msconfig
<enter>
go to the Boot.ini tab

select
/BOOTLOG
Click Apply, Click OK

reboot into safe mode just before, let windows hang

reboot windows

attach
c:\Ntbtlog.txt




C:\WINDOWS\Ntbtlog.txt


/BOOTLOG - This option tells Windows XP to log everything it does during the
boot process to the c:\windows\ntbtlog.txt file. This can be useful for
diagnosing startup problems by seeing exactly where the boot process is
hanging.


Note



IT does not allow me to do that. It ends up saying I dont have administrative priveleges ( I am the adminstrator)
  • 0

#7
hellslayer

hellslayer

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts
We copied the documents to a new harddrive and reformatted it. No more help is required. Thank you for all of your efforts!
  • 0

#8
wannabe1

wannabe1

    Tech Staff

  • Technician
  • 16,645 posts
Thanks for letting us know! :whistling:

Glad you are up and running again!
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP