July 5th I was online (via AOL), I went to use Yahoo Messenger and it froze everything up. I clicked CTRL+ALT+DELETE.....didn't work, after 3-4 tries, I just turned the computer off. I waited 2 minutes and turned it back on. From there it went right into something goofy and wouldn't restart. I turned it off again. Came back on with something telling me to do a System Recovery....did that, tried turning on again, didn't work..tried again, told me to do another System Recovery, finally got back on and things appeared to be normal, the only thing that LOOKED different was my version of AOL. I uploaded the new version, things still looked the same. Went to get something out of My Documents....GONE! They're all gone.
The only things that changed were the AOL, My Documents ALL missing (I have adopted a daughter, and the only photos I have of her during the International Adoption Process..all GONE! :*(...stupid me, didn't have them backed up on a disk) and I have a Kodak software for my digital camera, the photos are there, but you can't enlarge anything, you can only view a thumbnail size photo.
I did a virus scan with Norton on July 6th, it found 1 infected file and said it deleted it. I went thru everything it told me to do to delete this certain virus (Trojan.Startpage)...some of the things were where they said and I deleted what I could find and did what it said to do. I did another virus scan, it detected nothing. Should I trust that its been fully deleted??? Or is there more steps that I need to take?
Is there ANY way to recover those missing documents??? Are they gone forever???? (Praying for a MIRACLE!)
Thanks for any help I may receive!!