Can not open control panel or any icon programs
Started by
DWatson1225
, Jul 09 2006 02:28 PM
#1
Posted 09 July 2006 - 02:28 PM
#2
Posted 09 July 2006 - 02:43 PM
Hi DWatson1225...
Click Start, then Run, type regedit and click "Ok". Does Registry Editor open?
If it opens, in the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows NT, then CurrentVersion, and click on Winlogon.
In the right pane, scroll down to Shell. Is the value (under the Data column) Explorer.exe?
Click Start, then Run, type regedit and click "Ok". Does Registry Editor open?
If it opens, in the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows NT, then CurrentVersion, and click on Winlogon.
In the right pane, scroll down to Shell. Is the value (under the Data column) Explorer.exe?
#3
Posted 09 July 2006 - 02:58 PM
Yes , it shows value of explorer.exe.
It takes a while to open regedit as it did with msconfig.
It takes a while to open regedit as it did with msconfig.
#4
Posted 09 July 2006 - 03:13 PM
Ok...let's check another one.
In Registry Editor, expand HKEY_CLASSES_ROOT and click on .exe
The values in the right pane for this key should be as follows:
(Default) = exefile
Content Type = application/x-msdownload
Is this what you find there?
In Registry Editor, expand HKEY_CLASSES_ROOT and click on .exe
The values in the right pane for this key should be as follows:
(Default) = exefile
Content Type = application/x-msdownload
Is this what you find there?
#5
Posted 09 July 2006 - 03:19 PM
Yes, both of those entries match as you asked.
#6
Posted 09 July 2006 - 03:21 PM
One thing I just tried - I was able to open Excel from Start , All programs menu but it took awhile to open and it took awhile to close.
#7
Posted 09 July 2006 - 03:50 PM
Download and run HiJackThis. Save a log and attach it here for me. If you have problems attaching it, copy/paste it to the reply and I'll attach it. I'd like to see whats running on the machine...this will help me determine this.
#8
Posted 09 July 2006 - 03:52 PM
I can't open explorer to download hijackthis. I have been updating this log thru another computer.
#9
Posted 09 July 2006 - 03:56 PM
Can you download it on the working machine and transfer using a floppy, cd, or flash drive?
#10
Posted 09 July 2006 - 06:14 PM
Made some progress. I can now open Explorer and Control Panel. Here is the Hijackthis log:
Attached Files
#11
Posted 09 July 2006 - 06:24 PM
Ouch!
Not what I was looking for, but you have a malware infection going on in there. We need to get that taken care of first off. It may even be the source of the problem.
Please go to the Malware Forum and follow the instructions found there.
That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.
If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
wannabe1
Not what I was looking for, but you have a malware infection going on in there. We need to get that taken care of first off. It may even be the source of the problem.
Please go to the Malware Forum and follow the instructions found there.
That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.
If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
wannabe1
#12
Posted 09 July 2006 - 07:31 PM
Thanks for your help. It will take me a few days as I will be traveling so I can't get to it until I get back but my daughter can at least use it now. I'll be in touch.
Thanks
Thanks
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