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HELP NEEDED - SOUND ISN'T WORKING.


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#1
Riot111

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Hi all.

When i try to use the sound on my computer, for example i go into windows media player and try to play a song, i get a error message saying the following:

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another computer, or it might not be fuctioning properly."

I have had this error quite sometime now and have finally come and attempt to see whats wrong. Just to clairfy, the sound was working before this error came up.

Therefore, as mentioned in the error message, i must have a sound device for the sound to have worked before this error occured.
It can't be in use by another computer because this computer is idle.
If it isn't fuctioning properly, how can i check and how can i resolve the problem?

I do not have the cd's that were used to install the 'sound device' as this computer is very old and i may have mis-placed them.

PLEASE could someone help me on the situation, thanks in advance!

Riot
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#2
gerryf

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start > run
devmgmt.msc
<enter>


navigate to sound and game controllers

right click and uninstall the audio device

reboot
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#3
Riot111

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Hey gerryf.

I have got as far as :
'start > run
devmgmt.msc
<enter>'

But how can i 'navigate to sound and game controllers' when once opened (device manager) nothing is listed? How do i get to the sound and game controllers?

Riot
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#4
gerryf

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scrolling down, sound, video and game controllers is not there?
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#5
Riot111

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Nope. All that's listed literally is 'Device Manager on local computer' and when i click there, nothing happens. The rest is blank, nothing is listed.

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#6
gerryf

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right click MY COMPUTER, choose PROPERTIES, choose HARDWARE, click DEVICE MANAGER

what do you see?
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#7
Riot111

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Posted Image

Riot
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#8
gerryf

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something wrong there...

could you copy devmgmt.msc to your desktop, zip it up and attach it...I think your msc file is corrupt
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#9
Riot111

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There you go.

Attached Files


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#10
gerryf

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ok, that file is fine

That means you likely are infected with malware...there are a couple of malware infections that make the device manager blank
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#11
gerryf

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#12
Riot111

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Hey! Thanks for the solutions! I can now see Sound,video and game controllers on the device manager!

Okay, so what do i do next as you were encially going to say?

Riot
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