norton keeps poping up and telling me that this file is a virus or is infected, but cant clean or quarantine it. i also cant manually delete it because its telling me it is in use. and when i check the properties its saying that it is an unknown application that is using it.
this pops up every time a new IE window opens. i started getting this today, after i downloaded a company software/network update. these are required, so thats definitely not a cause for the virus. the curious thing is that before the update i used to get popups for a registry cleaner or systemdoctor or partypoker or a some stupid survey site...just annoying popups. these have stopped since the download. but this kbdvid.dll problem is in its place.
so, any idea what i can do? im planning on running hijackthis when i get home, but adaware or spybot s&d didnt pick up whatever is causing this thing. i need help. if this is an actual keyboard and vid card driver, i really dont know how i can remove the file while the computer is working, since one of those, and most likely both, will be in use at all times. thanks.