She is running Windows 98 (pain in the butt). She tried to intall Machine Cleanser Software and Privacy Crusader Software. They told her they would send her a confirmation code in her e-mail to enter after she downloaded. As soon as the program was downloaded she tried to get online to get the code from her e-mail and her IE no longer worked. All she gets is a white screen.
I have run all the programs you have listed here and I also intalled WinPatrol on her machine prior to this incident. Should I run a hijack log? I don't have anyway to download it to her machine. I would have to put it on a disk and do it that way, which is doable, just a pain if it is not necessary.
I cannot find either of the programs in her add/remove, nor anywhere else in her system when I try to do a find for it. Is it a virus? Is it something harmful, or is there another possible cause? I have run all the scanners listed here, except Ewido. It seems that Ewido is not compatible with 98.
If anyone could offer me some advice I would appreciate it since I just moved and I have no way of staying in touch with her besides the computer, since I long ago banned land-line phones and I have very poor reception where I live. I am willing to try anything to get it going again, it just may take a while since I live a good distance from her now.
Sorry for being so long-winded.