[monkeygrudge]

installed blackberry desktop manager. for got my password. [duh] after ten attempts blackberry will be wiped clean.

i decide to uninstall and reinstall bdm. problem is i can't fully uninstall the software, so reinstalling keeps the previous settings, and i'm still stuck on password attempt 10. so far i've cleaned out the registry (resplendent registrar, registry mechanic) and deleted all folders: rim, blackberry, etc. like with other posts, uninstall cannot be performed via control panel.

all that's left are 11 xml files:



i get an *access denied* error trying to delete any of them. i cannot start in safe mode, and xp's command prompt is worthless, as is its msdos boot disk.

i tried to disable bdm on next startup [forget the win prog name], to no avail.

and ideas?

thanks!

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Have you tried all this?
http://www.intermedi...ault.asp?id=978

greets

[Caracas]

Have you tried all this?
http://www.intermedi...ault.asp?id=978

greets

[monkeygrudge]

yeah, gave all that a try yesterday. i cannot delete the "rim" folder because that's where the untouchable files reside.

[Caracas]

Are you sure the registry entries are completely gone?
Start > Run > regedt32 > F3 > Research in Motion <enter>

Just a wild guess: is there another local admin configured on the PC. If not, could you make one and logon with the new account and then try to remove the RIM folder with that account?

[monkeygrudge]

good call!!

i had three entries, one each for research in motion, pumatech, and blackberry.

now they're gone. should i reboot before trying to delete the xml's, or should it be okay to kill them now?

[Caracas]

sry for not responding, it was way past midnight here.
Try to delete those XML's whenever you can.

[monkeygrudge]

sorry for not answering--out of town until yesterday.

still no dice. keep getting the *access denied* mssg.

oh, and mine is the only account on this machine.

[dsenette]

try MoveOnBoot to delete the folder