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TRUST CLEANER!


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#1
sigfrid

sigfrid

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I am fighting a freaking spyware and i can't seem to get rid of it, it's the so called "trust cleaner", i got this fix, and followed step by step, but i am still infected, i hope you can help me, please
I have done all those steps, except for the online scan, mi conexion speed does not allow me to perform that scan, please please help.

Last but not least, this infection will also do the following:

* Block your access to any msn.com web page.

* Change your home page to one that strikingly resembles Google but is in fact the site hxxp://www.mswindowssearch.com,.

* Show popups with ads when you visit certain sites such as Google, Yahoo, and CNN among others.

* Not allow you to restart your computer till you kill the trustinpopups.exe process.

* Install a toolbar into your Internet Explorer web browser.


Tools Needed for this fix:

* FixTC.reg (Only if you are doing the manual fix)

Symptoms in a HijackThis Log:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\local.html
O2 - BHO: tisa.MyBHO - {6BBD6756-F9BA-4A7E-8C94-A801F740A608} - C:\WINDOWS\system32\tisa.dll
O2 - BHO: TrustIn Bar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - C:\Program Files\trustin bar\trustin.dll
O2 - BHO: ticont.MyBHO - {F365382D-CF21-45BA-80CF-B868C6ED9634} - C:\WINDOWS\system32\ticont.dll
O2 - BHO: SpoofBHO Class - {07A78AEA-4A54-4967-9A60-4B68592D30C7} - C:\WINDOWS\se_spoof.dll
O2 - BHO: WeeklyExecuter Class - {590FFB84-6A29-4797-9C0E-B15DF2C4CDCB} - C:\WINDOWS\inetloader.dll
O2 - BHO: ContextualAds Class - {FE6C16C4-16AD-47B6-B250-26AD1829E49A} - C:\Program Files\TrustIn Contextual\trustincontext.dll
O3 - Toolbar: TrustIn Bar - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - C:\Program Files\trustin bar\trustin.dll
O4 - HKCU\..\Run: [TrustIn Popups] "C:\Program Files\TrustIn Popups\TrustInPopups.exe"
O4 - HKCU\..\Run: [Trust Cleaner] "C:\Program Files\Trust Cleaner\Trust Cleaner.exe"




1. Print out these instructions as we will need to close every window that is open later in the fix.

2. Download FixTC.reg to your desktop by right clicking on the following link and then selecting Save Link As or Save File as, depending on your browser.

FixTC.reg Download Link

Confirm that the file FixTC.reg now resides on your desktop as we will need it later.

3. Click on the Start Menu

4. Click on the Control Panel option.

5. Double-click on the Add or Remove Programs icon.

6. Find the following entries and double-click on each of them. Follow the prompts to uninstall the programs, but do not allow it to reboot the computer if it asks. If after you uninstall a particular entry below it still remains, double-click on the entry again to remove it.

Trust Cleaner
TrustIn Bar
TrustIn Contextual Ads
Trustin Popups
TrustIn Search Assistant
Trust Cleaner Promo

7. When it has completed uninstalling you can close Add or Remove Programs and your Control Panel.

8. Next, please reboot your computer into Safe Mode by doing the following:

1. Restart your computer

2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

3. Instead of Windows loading as normal, a menu should appear

4. Select the first option, to run Windows in Safe Mode.

5. When you are at the logon prompt, log in as the user account you were logged on as when you extracted the SmitRem files.

9. When your computer has started in safe mode and you see the desktop.

10. Go to your desktop and double click on the FixTC.reg file that you downloaded earlier. When it asks if you would like to merge the information, press the Yes button and then the OK button.

11. Delete the following files and folders (Do not be concerned if a folder or file does not exist):

C:\Program Files\TrustIn Popups
C:\Program Files\TrustIn Bar
C:\Program Files\TrustIn Contextual
C:\Program Files\TrustIn Popups
C:\Program Files\TrustIn Search
%Temp%\wschtm35.dll
%Temp%\srsvc.exe
C:\WINDOWS\local.html
C:\WINDOWS\SYSTEM32\tisa.dll
C:\WINDOWS\SYSTEM32\lut.dat
C:\WINDOWS\SYSTEM32\tisa.cnf
C:\WINDOWS\SYSTEM32\ticads.exe
C:\WINDOWS\SYSTEM32\tctool.exe
C:\WINDOWS\SYSTEM32\ticont.dll
C:\WINDOWS\SYSTEM32\tpopup.exe
C:\WINDOWS\SYSTEM32\tconini.dat
C:\WINDOWS\SYSTEM32\lcch.dat
C:\WINDOWS\onlineshopping.ico
C:\WINDOWS\removeadware.ico
C:\WINDOWS\sexpersonals.ico
C:\WINDOWS\local.html
C:\WINDOWS\SYSTEM32\tu.exe
C:\WINDOWS\SYSTEM32\ttu.exe
C:\WINDOWS\se_spoof.dll
C:\WINDOWS\inetloader.dll
C:\Windows\mxd.exe
C:\Windows\tse.exe
C:\Windows\trustinbar.exe
C:\Windows\ads.js
C:\WINDOWS\videoslots.ico

Delete these icons from your Desktop:

Online Shopping.url
Remove Adware.url
Sex Personals.url
Video Slots.url

12. Close all open Windows.

13. Reboot your computer back to normal mode.



I have already done that, but i still have truble, i am still getting the trust cleaner system try but the program is not installed anymore, it's only the icon, this is my current hijack this log:



Logfile of HijackThis v1.99.1
Scan saved at 10:09:03 p.m., on 14/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Alwil Software\Avast4\aswUpdSv.exe
C:\Archivos de programa\Alwil Software\Avast4\ashServ.exe
C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Alwil Software\Avast4\ashMaiSv.exe
C:\ARCHIV~1\ALWILS~1\Avast4\ashDisp.exe
C:\Archivos de programa\Alwil Software\Avast4\ashWebSv.exe
C:\Archivos de programa\QuickTime\qttask.exe
C:\Archivos de programa\Java\jre1.5.0_06\bin\jusched.exe
C:\Archivos de programa\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\Archivos de programa\Winamp\winamp.exe
C:\WINDOWS\system32\slrundll.exe
C:\Documents and Settings\Omar\Mis documentos\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....cid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer - Prodigy Internet
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ChangerBHO Class - {0D4C7057-EAD2-44C6-AD18-9092905F28F1} - C:\WINDOWS\system32\atioglxxb.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Archivos de programa\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [avast!] C:\ARCHIV~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Archivos de programa\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Archivos de programa\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Archivos de programa\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0C533AB0-C94D-40D6-9C0F-2DC9EF79674A}: NameServer = 200.23.242.202 200.23.242.196
O17 - HKLM\System\CS1\Services\Tcpip\..\{0C533AB0-C94D-40D6-9C0F-2DC9EF79674A}: NameServer = 200.23.242.202 200.23.242.196
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\ARCHIV~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Archivos de programa\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Archivos de programa\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Archivos de programa\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Archivos de programa\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe

I hope u can help me.
Thanks in advance

Edited by sigfrid, 14 July 2006 - 09:55 PM.

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#2
Vikesrock8411

Vikesrock8411

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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

Downloads(make sure to save these in a permanent location)
Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Ewido Anti-Malware
  • Install Ewido Anti-Malware
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update. The update will start and a progress bar will show the updates being installed.
  • I also recommend changing the "Update interval" to something more reasonable like 12 hours.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

Cleanup!- Install it. You will use this later.

*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.

Next, please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
HijackThis!
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)
O2 - BHO: ChangerBHO Class - {0D4C7057-EAD2-44C6-AD18-9092905F28F1} - C:\WINDOWS\system32\atioglxxb.dll

Please remember to close all other windows, including browsers then click Fix checked.


File and Folder Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
C:\WINDOWS\system32\atioglxxb.dll



Open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot back into Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: (C:\rapport.txt) or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and uncheck the box for "Scan drives for file matching" if it’s checked.
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted. If prompted to reboot, click No.

Next go to Control Panel click Display>Desktop>Customize Desktop>Web> Now, Uncheck Everything and delete if present:
  • "Security Info"
  • "Warning Message"
  • "Security Desktop"
  • "Warning Homepage"
  • "Desktop Uninstall"
Also make sure the 'Lock desktop items' box is unticked. Click OK, and then Click Apply, then OK.

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click on the Scan tab
  • Click Complete System Scan to begin scanning.
  • When the scan is complete click Recommended Action and change it to Quarantine
  • Then click Apply all actions
Once finished, click the Save report button, then click Save Report As and save it to your desktop.

Reboot your system in Normal Mode.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.

Online Scans
Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner
  • Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
  • Click Scan Now
  • Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer
  • If it finds any malware, it may ask you to purchase the program, this is not necessary we will take care of the entries manually.
  • At the end of the scan click on see report. Then click Save report
Please post that log in your next reply.

In your next post please include:
  • Rapport.txt
  • Ewido Log
  • Panda Activescan Log
  • A new Hijackthis! Log

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