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#1
depose

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Norton showed I have a virus; WINDOWS\system 32\kbdiop.dll. It cannot fix, quarantine, or repair it. I tried to delete it manually in SAFE mode. It wouldn't delete or let me rename it. How do I get rid of it? I am getting lots of pop-ups and error messages. Thanks, Debra
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#2
Ryan

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .
That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.
If you are still having problems after getting a clean bill of health from the malware staff, please return to this thread.
-Ryan
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#3
depose

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I have the instructions from malware. However, I can't get past step one because after I click download for Ad-aware SE there is no webupdate feature that I can find. Please tell me what else to look for so I can do this. Also, how do I get the computer in SAFE mode? My son did it for me the last time we tried to get rid of the virus, but he has returned to college. Thanks, Debra
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#4
Ryan

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Just post the HiJack This log (Step 5). After you have posted it in the Malware forum, a staff member will assist you.

-Ryan
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#5
emery

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On the main Ad-aware SE page, look in the lower right hand corner just above the ''start'' botton. It says: check for updates now. To get in safe mode: during bootup, keep tapping f8 until a screen pops up where you can choose safe mode.

Emery.
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