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regular disconnect from AOL broadband


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#1
hevandjames

hevandjames

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I have an AOL broadband account, which I connect to via a router (Speedtouch 580). My laptop is wireless enabled and I use Windows Xp sp2. I regularly get disconnected from AOL and the screen shows AOL error message 'The connection was reset by the remote host.'

I have:

1) INstalled anti spy/mal ware and scanned my PC
2) Set firewalls and anti virus software to settings recommended by AOL
3) Subsequently disabled firewall and anti virus as 2) not successful.
4) Downloaded AOL recommended patch for SP2

I have also uninstalled and reinstalled AOL software ( version 8 as 9 gave me even more problems).

AOL help staff have been unable to help, even though it is their error message. They said it is most likley to be some other application getting between AOL and my PC but I have tried to eliminate all possibility of this by steps 1-3 above.
The problem is erratic and intermittent, sometimes I can stay on line for hours, but most of the time I lose the connection every few minutes.

I am surrounded by other houses with their own wireless networks - is there a chance that one of them is interfering with mine?

Thanks in advance for any suggestions
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#2
dsenette

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I am surrounded by other houses with their own wireless networks - is there a chance that one of them is interfering with mine?

that's possible

to eliminate the possiblility of it being the wireless issue...can you try connecting via ethernet to your router and see if the disconnects continue? if they do...try connecting directly to the modem and see if you continue to get disconnected
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