Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

regular disconnect from AOL broadband


  • Please log in to reply

#1
hevandjames

hevandjames

    New Member

  • Member
  • Pip
  • 1 posts
I have an AOL broadband account, which I connect to via a router (Speedtouch 580). My laptop is wireless enabled and I use Windows Xp sp2. I regularly get disconnected from AOL and the screen shows AOL error message 'The connection was reset by the remote host.'

I have:

1) INstalled anti spy/mal ware and scanned my PC
2) Set firewalls and anti virus software to settings recommended by AOL
3) Subsequently disabled firewall and anti virus as 2) not successful.
4) Downloaded AOL recommended patch for SP2

I have also uninstalled and reinstalled AOL software ( version 8 as 9 gave me even more problems).

AOL help staff have been unable to help, even though it is their error message. They said it is most likley to be some other application getting between AOL and my PC but I have tried to eliminate all possibility of this by steps 1-3 above.
The problem is erratic and intermittent, sometimes I can stay on line for hours, but most of the time I lose the connection every few minutes.

I am surrounded by other houses with their own wireless networks - is there a chance that one of them is interfering with mine?

Thanks in advance for any suggestions
  • 0

Advertisements


#2
dsenette

dsenette

    Je suis Napoléon!

  • Community Leader
  • 26,047 posts
  • MVP

I am surrounded by other houses with their own wireless networks - is there a chance that one of them is interfering with mine?

that's possible

to eliminate the possiblility of it being the wireless issue...can you try connecting via ethernet to your router and see if the disconnects continue? if they do...try connecting directly to the modem and see if you continue to get disconnected
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP