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hp deskjet 460wbt


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#1
mcavinee

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I have a hp deskjet mobile printer with bluetooth card and when I install the program and try to access the toolbar I get teh following message:
HPWRTBX.exe application error. Instruction at 0x00e914b0 referenced memory at 0x000000 memory could not be written.

I tryed uninstalling and still gives me the same message
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#2
Retired Tech

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Have you checked the HP site for updated software?
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#3
idowu

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i have exactly the same problem. I updated the driver from HP but the problem persists. While the printer still works, the error message is nauseating
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#4
Facedown98

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Have you tried searching HP's Support Documents for help? The owner's manual?
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#5
jeffnels

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I have the HP Deskjet 460wf printer and I am having the same problems. I have contacted HP about the problem and they believe the McAfee is causing interference. They say they are going to create an utility to solve the issue. Hp said to try unistalling and run the scrubber program, but there was no effect. I am having problems with printing Wi-Fi and sometimes through USB. Any Suggestions?
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#6
idowu

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I had a "chat online"with HP staff. for over 30 minutes. They concluded i needed to download and install a "firmware upgrade" for the deskjet, i downloaded the firmware but it just "refused"to install. HP has been very silent on the issue, and they did not mention mcafee in my own case.
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#7
jeffnels

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I was on the phone with them twice. The first one was a basic tech and she could not figure out the problem. She sent me to the higher-up techs. We where on the phone for about 45-60 mins going over several settings, uninstall, and installs. He was the only one that mentioned McAfee. I have the reinstallation disk to try this option. He mention to uninstall McAfee, install HP software, and then reinstall McAfee to see if this solves the issue.
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#8
idowu

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thanks. I also have Mcaffee on my system. If you try that option and it works, kindly let us know. I hope it works!
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#9
jeffnels

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It worked, but the Privacy Security will not install. I now recieve an error- Url:mcp://c:\progra~1\mcafee.com\agent\scui.dll::mps.htm Line No:86.
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#10
idowu

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thanks. i will try the option today
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