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Internet Failure

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Everytime I try to connect to the internet I get an error message that the phone line is in use. My phone line is working correctly, and my modem has been changed out by the computer company, and it worked for one month, and now I get the same message again, and the computer company told me I needed to save everything on the computer and then wipe it out and download everything again. The computer is not even a year old. I hope to not have to do all this if possible. :whistling:
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Retired Tech

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Is it dial up or broadband

If broadband, try it without any phones plugged in
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