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Help, BSOD at startup


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#1
olymoore

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Right, heres the story. I bought a new Logitech Media Elite keyboard yesterday and I pluged it in and it worked. However when i tryed to install the softwarte the cd didnt work. So i did a few searched and fouind the software on Softpedia (http://drivers.softp...Elite-247.shtml). While installing the intaller told me that it needed some .sys files. The ones it asked for i think where HIDUSB.SYS, KBDUSB.SYS (i think i cant remember exactly) and HIDCLASS.SYS. When i downloaded these i put them in C:/Windows/System32 or C:/Windows/System32/Drivers (Im sorry the information is so vague). I think that is what has caused the problem. The installer then said that installation was completed and that i needed to restart so i did. But now when i start up i get this error message on a blue screen.

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart you computer.  If this screen appears again, follow these steps:

Check to be sure you have adequate disk space.  If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates.  Try changing video adapters.

Check with you hardware vender for any BIOS updates.  Disable BIOS memory options such as caching or shadowing.  If you need to use Safe Mode to remove or disable componants, press F8 to select Advanced Startup Options, and select Safe Mode.

Technical Information:

*** STOP: 0x0000007E (0x0COOOOOO5, 0xEE8E16B3, 0xF79BF8CC)

*** HIDCLASS.SYS - Address EE8E16B3 base at EE8DF000, Datestamp 368772B2)

I have tryed what the message tells me but no luck. I would really appreciate any help with this because i have lots of photos and school work which i would not like to lose.

Thanks in advance, Oly.
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#2
Retired Tech

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Run this to go back before you installed Logitech, which you can, and should do from the logitech site

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP



Post back if it starts normally
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#3
olymoore

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Thanks for the quick reply. I tryed what you suggested but when i tryed to start up with command prompt the same error came up after a list of drivers came up on the screen.
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#4
Retired Tech

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This will be the most straightforwad way

You can use this guide to repair XP

Possibly, you will need to press the start button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the XP product key to complete this

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install


XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update
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#5
olymoore

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Thanks for your help I am going on holiday for a week today so when I get back i will try what you suggested. Sorry for dragging this on for so long.
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