[TraceD]

I made the mistake of removing Spyware Guard via the add & remove program instead of using it's own uninstaller - Now I'm left with :- dlprotect.dll & spywareguard.dll - I've tried ctrl/alt/delete - can you tell what I need to do to complete the uninstall of this program - Thanks

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Add & remove calls the program's uninstaller, so you should have had the same effect. Have you tried reinstalling it and going with the program's uninstaller?

If that doesn't work I have a few ideas.

[fructose]

Add & remove calls the program's uninstaller, so you should have had the same effect. Have you tried reinstalling it and going with the program's uninstaller?

If that doesn't work I have a few ideas.

[TraceD]

Yes I tried that but all it did was to uninstall the new download complete not the 2 remaining files from the old download !!

[fructose]

What error do you get when you try to delete them? And have you tried deleting them in safe mode?

[TraceD]

Have not tried safe mode will this make a difference ?? Error message tells me 'Access denied - Make sure disc is not full write - protected"

[fructose]

Ok, it looks like windows is still trying to use those files. We'll have to stop windows from using them before we can delete them.

Click Start > Run... and then type the following:

regsvr32 /u dlprotect.dll

Go to Start > Run... again and this time type:

regsvr32 /u spywareguard.dll

After that, try deleting them.

[TraceD]

OK - That worked with the dlprotect file but not the spywareguard.dll - when I type it into Run then click on the OK button I get the error message that windows cannot find the file !!??

[fructose]

That's strange, can you still see it when you explore to it?

[TraceD]

Oh yeh - It's still there !!

[fructose]

Ok, try it this time by listing the whole path, like c:\Program files\...

So it will look like this:

regsvr32 /u "C:\Program Files\..."

Make sure you include the quotes, since there are spaces in the path.

Edited by fructose, 26 July 2006 - 03:09 PM.

[TraceD]

Woah!! Windows is telling me that it cannot find 'regsvr32/u ??

[fructose]

Now that is strange. What happenes when you just type in regsvr32?

Edited by fructose, 26 July 2006 - 03:28 PM.

[TraceD]

I'm so sorry - I retyped it and it went through - I think I missed a space or something - After it went through I went back to program files to try and delete the spywareguard dll but got the same error message cannot delete - file full or write protected

[fructose]

Ok, no problem.

I want to check something before we do this in safe mode.

Download HiJackThis and save it to a folder like c:\Program Files\HJT.

Open the program, and Do a system scan and save a log file.

Attach the log in your next post. I'm not checking for spyware, but to see if the files are still being used.

[TraceD]

How do I attach the log in a post - sorry !!