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Help with Media Player 11


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#1
chiquita77

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[font=Tahoma][size=6][color=#CC0000]

Hello I downloaded Windows Media Player 11 about 2 months ago. Recently, I have tried to purchase music from Musicmatch, but when the system is starting to download it encounters a problem and fails to download. I have contacted customer service and I was told that my version of Media Player could be the problem, and I should try Media Player 10 instead. The problem is I do not know how to uninstall Media Player 11. Can someone please help me? I have already tried starting my PC at another date (system restore) and I have not been able to go back very far. Thank you!
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#2
Retired Tech

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Click start, control panel, add and remove, tick show updates, click media player 11, click remove

It should roll back to the previously installed version
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#3
chiquita77

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I went to Program Updates and I do not see media player 11. Can you help me please thanks!
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#4
crash91

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hi,
try this:
Start>Settings>Control Panel>Add/Remove programs [this is for the classic start menu, if ur using normal control panel should be in the right pane]
the list will take a while to load
search it for "windows media player 11" or something like that. click remove. it should uninstall.

Edited by crash91, 26 July 2006 - 11:54 AM.

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#5
chiquita77

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Still no luck thanks for your help :whistling:
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#6
Retired Tech

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Click start, add and remove, add and remove windows components, remove the tick for media player, click apply
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#7
chiquita77

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Hi It goes through the wizard, but then nothing happens. :whistling: Sorry about being slow :blink:
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#8
Retired Tech

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Check to see if it is ticked now
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#9
chiquita77

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Hi Keith, it is not ticked :whistling:
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#10
Retired Tech

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Click download this version

http://www.filehippo...dia_player/?119

Check the version

Windows Media Player 10.0.3802
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#11
chiquita77

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I downloaded Media Player 10 from the link you gave me and it says that a more recent version of media player is installed and the installation of media player 10 could not continue. :whistling:
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#12
Retired Tech

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Click start, my computer, double click local disc C, double click programme files, left click windows media player, click move, move to my documents
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#13
chiquita77

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Ok, it is in my documents now :whistling:
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#14
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When you click start, control panel, add and remove, you need show updates ticked

[attachment=9866:attachment]

Use the arrow to look through the list

[attachment=9867:attachment]

You should have this

[attachment=9868:attachment]
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#15
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Click start then run, type prefetch then press enter, click edit, click select all, all the files will highlight, right click any one of them, click delete, confirm

Download Media Player 10
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