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Desktop says cable disconnected


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#1
Rebeccaatthewell

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This morning when I logged onto my computer to get on the internet the message says server can't be found. So I called the bellsouth help line and we ran some tests and when trying to ping the ip I get the message cable disconnected. I have changed cable ends as well as replugged it several times. So I thought the cable was bad, however, I used it to plug into my laptop and I can browse the web fine on it. Do I need a new ethernet card or is it a driver that is not being read/found???

I am working on Windows 2000 and we also had a very bad storm the night before so I was wondering if that could have something to do with it.

Thank you very much for any assistance or advice!
Rebecca
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#2
dsenette

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right click on my computer > properties > hardware tab > device manager button > do you see any yellow ? or ! or any red X?

can you find the network card in device manager?
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#3
Rebeccaatthewell

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The Network card is 3Com Gigabit NIC and is listed under Network adapters
however, there are no yellow question marks or X's or !'s.

When I open it, the general tab says that the device is working properly. When I troubleshoot it also says that the device is working properly.

Thanks
Becki
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#4
Retired Tech

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Re-install the ethernet card drivers if you have them
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#5
Rebeccaatthewell

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Thanks for all the help - it looks like the card is bad so I will have to get it replaced.

Thanks
Rebecca
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#6
Retired Tech

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Thank You for letting us know
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