[rhjohnson]

HELP!!!!!!!!!!

I keep getting the blue screen of death and the error message ox000000F4. The four other codes in ( ) change every time. My computer has shut down 5 times just trying to send this message. I finally went to a different computer. Can this be repaired?

Thanks,
Susan Johnson

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Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

[rhjohnson]

Thank you so much! That seems to have fixed it. I can't believe I have been dealing with this for weeks, when it was so easy to fix.

Susan Johnson

[Retired Tech]

Thank You for letting me know

[rhjohnson]

I replied to soon. Now it shuts off when it is idle. Is there anything else to try?

Thanks,

Susan Johnson