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PLEASE HELP, laptop crashing


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#1
sherissa

sherissa

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after a while of using my computer, this blue screen suddenly comes up. the screen says

KERNEL_STACK_INPAGE_ERROR

it says if this has not happened before, simply restart the computer.

if it has happened before, check any new hardware or software recently installed. also check for updates.

Technical Information:
*** STOP: Ox00000077(OxC000000E, OxC000000E, Ox00000000, Ox08DC3000)

below, the screen reads
Dump of physical memory beginning.
Physical dump of memory complete.



The laptop is a DELL Inspiron 5100 with Windows XP Home Edition. This has happened to me about 10 times. The only way to restart the laptop is by holding down the power button.

I have run:
AdAware adware check
SpyBot spyware check
Norton Antivirus 2005 virus scan

I also have downloaded all updates possible.
I cannot recall installing any new software recently, and i have not installed any hardware.

Any help you can give me will be greatly appreciated.
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#2
Retired Tech

Retired Tech

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Check you haven't got a boot sector virus

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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