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palm desktop for windows crash


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#1
sgarry

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I have downloaded palm desktop for windows 4.1.4.0 for a new computer.
I can sync the data, but I cannot run the windows application. I get an error message that says: palm desktop has encountered a problem and needs to close.
I think the problem might be caused by some incompatibility on the pda, because this has happened on more than one computer.

If there are any teckies out there who understand this, this is the "error signature" that xp wrote:

App Name: palm.exe
AppVer: 4.1.4.0
ModName: mfc42.dll
ModVer: 6.2.4130.0
offset 00004973

Any ideas?
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#2
stillenacht2002

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I joined this forum just to help you with this problem, which I also had today. Here's what Palm Support sent me -- it worked for me, and hopefully it will work for you:

I would like to inform you that this issue is caused due to the corruption of some of the files of the palm desktop software. So let us go ahead and perform a clean uninstallation of the existing palm desktop software and reinstall it once again.

If you want to completely remove the Palm Desktop software from your computer, you need to back up your data, uninstall Palm Desktop, delete files from your computer, and then edit the Windows® Registry file.

To back up user data, do the following:

Note: If possible, perform a HotSync® operation before following the instructions below.

Double-click My Computer on the desktop and open the C: Drive.
Open the Palm or Pilot folder.
Note: If you do not see a folder named Palm or Pilot, open the Program Files folder, and look there.
Right-click the User folder and select Copy.
Note: The User folder is a truncated version of your User name.
Minimize the current open windows.
Right-click an empty location of your Windows desktop and select Paste.
You should now see a backup copy of your User folder on the desktop. If you do not see the “User Folder” in the desktop, repeat steps one through four until the backup is visible.

To uninstall the Palm Desktop software, do the following:

Close all open windows.
Click Start, select Settings, and open the Control Panel.
Double-click the Add/Remove Programs icon.
Scroll down, select Palm Desktop or Pilot Desktop, and click the Add/Remove button.
Follow the prompts until Palm Desktop is completely uninstalled.

Delete the Palm or Pilot Folder as follows:

Double-click My Computer again, and select the C: Drive.
Right-click the Palm or Pilot folder and select Delete.
Note: If you do not see a folder named Palm or Pilot, open the Program Files folder, and look there.
Search the hard drive as follows:

Click Start, select either Find or Search, then choose 'Files or Folders'. In the 'Named:' window, type the following command:
PALM.*

Select Find Now or Search Now. Ensure you have selected your Local hard drive.
Delete any files that are found with the exception of word processing documents, Internet shortcuts or text files.
Repeat steps two and three using 'HotSync.*' for the typing command.
Note: When this step is complete, empty the Recycling Bin on the Windows Desktop.

Check/Remove the Palm registry entries as follows:

Close any open windows.
Click Start, select Run and type the following command: REGEDIT
Note: If you are using Windows NT, type the command: REGEDT32

Click OK to launch the Registry Editor. Click 'Registry' in the upper-portion of the window and select Export Registry File.
Choose a file name for your backup (i.e. Regbackup); ensure 'All' is selected for the Export Range, and save the file to the desktop.
Click Save and verify that the file is on the desktop. If the Registry backup is not visible on your desktop, it is imperative to repeat steps three and four until the backup is visible.

Return to the Registry Editor window and click the plus (+) sign next to HKEY_CURRENT_USER.

Click the plus (+) sign once each, next to Software, and next to U.S. Robotics.
Note: If you do not see the U.S. Robotics folder, close the Registry Editor window and restart the computer; the registry file does not need to be modified.
Right-click the Pilot Desktop folder and select Delete.

Close the Registry Editor window and restart the computer. Palm Desktop should be completely removed from your computer and you can choose to reinstall the Palm Desktop software.
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#3
gecko

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I had the same problem with the latest Palm software on Windows XP and the uninstall didn't work because it kept wanting files that didn't exist. So I downloaded and used Microsoft's Windows Installer Cleanup, which removed it all.

Then I installed 4.0.1 and it works fine on XP, except the registration window appears every time I start up. Anyone know how to kill that stupid window since I've registered multiple times already?
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