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Odd new Linksys router problem - virus related?


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#1
sherrylander

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Hello, First of all let me tell you that I have a laptop that was full of viruses that I am working with one of your staffers to resolve. I believe we are close to getting it all resolved. However, I now have an odd problem with my router (Linksys WRT54G version 2) and am wondering if it is virus related or just a really unlucky coincidence.

I run XP home version on my desktop and XP pro on 2 laptops. I have never had any problems connecting through the router with either laptop until today. Suddenly, NONE of the computers (desktop hardwired, 2 laptops wireless) will connect through the router. The cable modem works fine and I can connect directly to it. (How I'm contacting you now.) All 3 computers say they see the network and that they are connected to it but neither IE nor Mozilla can find a server. I'm perplexed and have about reached the end of the proverbial tech rope. (In the last 2 weeks I've had a complete hard drive failure on the desktop and the major virus infestation on the laptop; I must have some REALLY bad karma going on.)

INFO:
Router: Linksys WRT54G

Desktop: HP Pavilion 724C with XP home

Laptop 1: (virus problems being worked on) Compaq Presario 2100 w/ XP Pro
Laptop 2: Dell (brand new) with XP Pro

Oh, one more thing....I changed out cables to make sure that it wasn't the problem....didn't make any difference.

Thank you in advance for your help,

Sherry

Edited by sherrylander, 30 July 2006 - 09:27 PM.

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#2
dsenette

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have you tried resetting the router back to factory settings? (usually by holding in the reset button for a predescribed amount of time...check the manual)
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#3
sherrylander

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Hi, Thanks for your response. You helped me a couple weeks ago when I had a hd failure. As you can tell, I'm in techno he** right now. Here are the things I tried with the router:

1) I tried resetting it as you said. Didn't help

2) 'pinged' the router...computer sees and communicates with it.

2) Decided to reinstall everything and 'start over' with it. Dug out my Linksys disk that came with it. Went to setup. I keep getting a message that I need to connect to the internet. The thing is, whenever I get that message I AM connected to the internet (directly through my cable modem, just as it tells me to do). Don't know why it can't see it. Every other program sees it and works fine.

3) Went to the Linksys web site and downloaded a program called "NETSET" which is supposed to help you set up and configure home net with this router. WEIRD things happen when I try it. (AFTER resetting everything, turning everything off, etc.) It sees the connection when direct to the modem. Next step is to install router. Did that. It goes to check router status and it tells me it can't go forward because my router needs to be direct connected and I have it connected through a 'wireless adapter'. Now, my desktop does not have wireless capability!!!!!!! Sometimes, at this point IE will go wacky and open up 40-50 windows all saying can't find server. (trying to connect to some linksys site).

As of now, when router is hooked up, computer says it sees it and is connected at 100mbps. Wireless notebooks say they are seeing it and are connected at 54mbps. HOWEVER none can go on internet through IE or Firefox. I'm baffled. All work just fine when direct connected to cable modem.

hope you can help!
Thanks, Sherry
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#4
dsenette

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connect ONE computer to the router and do start > run > cmd > ipconfig /all and post the results
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#5
sherrylander

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Here goes:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-6jnhhu0520
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-10-DC-AC-CB-95
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, August 02, 2006 10:34:38
AM
Lease Expires . . . . . . . . . . : Wednesday, August 02, 2006 10:39:38
AM

C:\Documents and Settings\Owner>
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#6
dsenette

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....looks like you're getting an ip from the router

on that same computer do

start > run > cmd > ping www.google.com
and
start > run > cmd > tracert www.google.com

post the results
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#7
sherrylander

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Nothing. Sherry Oh....some new info. I had the router on, but not connected to anything. (cable modem OR a computer). Lights lit were power and wlan. When I turned on my laptop and hooked it up to the cable modem, it kept saying that it was connected to the Linksys wireless network at excellent 54mbps. Should that have happened?

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping www.google.com
Ping request could not find host www.google.com. Please check the name and try a
gain.

C:\Documents and Settings\Owner>tracert www.google.com
Unable to resolve target system name www.google.com.

C:\Documents and Settings\Owner>

Edited by sherrylander, 02 August 2006 - 12:35 PM.

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#8
dsenette

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do start > run > cmd > ping 72.14.203.104
do start > run > cmd > tracert 72.14.203.104
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#9
sherrylander

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 72.14.203.104

Pinging 72.14.203.104 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 72.14.203.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>tr
'tr' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>tracert 72.14.203.104

Tracing route to 72.14.203.104 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Owner>
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#10
dsenette

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Nothing. Sherry Oh....some new info. I had the router on, but not connected to anything. (cable modem OR a computer). Lights lit were power and wlan. When I turned on my laptop and hooked it up to the cable modem, it kept saying that it was connected to the Linksys wireless network at excellent 54mbps. Should that have happened?

eh? so during these tests the router isn't connected to the modem?
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#11
sherrylander

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Oh, NO...that's not what I meant. The thing I mentioned occurred at a different time when I wasn't running any tests. As a matter of fact, just this minute I noticed that the router (I'm connected right now direct to the modem) is powered on. It is not connected to anything, but the wlan light is lit. Is that normal?

During the tests I had modem to router, router to desktop (with desktop only computer powered on).

Sherry

Edited by sherrylander, 02 August 2006 - 02:27 PM.

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#12
dsenette

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....not typically....one would imagine that the wan light should only be lit when connected to a wan...and your wireless card actually connected to it?
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#13
sherrylander

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UPDATE!!!!!

I went to linksys.com and downloaded new firmware. Took awhile to get it installed, but now router works normally. Thanks for your help!!!

Sherry

ps....what is best way to secure my network?

Edited by sherrylander, 02 August 2006 - 05:01 PM.

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#14
dsenette

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sherry...you've got to quit editing your threads hehe...when you post a reply...i get an email (and your post gets moved up in the que so that people know there's a reply)...if you just edit your last post...no one knows you've done it...congratulations on getting the router working


secure it wirelessly or just in general?
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#15
sherrylander

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OOPS! Sorry. Secure it wirelessly is what I mean. I read the manual, but it must have been translated from another language. Plus, it seems like there are lots of different ways to do it.

Thanks again for all help, Sherry
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