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CD Rom drive doesn't open


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#1
x1234

x1234

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For a while now, i've had a pretty tough problem with my computer. As soon as i purchased it, a family member broke off the door of the CD-ROM drive. Ever since then, it won't open. It makes the whirring noises like it should be, but as far as me being able to put in a cd, it's useless.
If it's any help, i have a dell.
The drive that won't open is the one that they installed.. the top, main one.

Please help. I'm extremely frustrated.
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#2
kidnova

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From your description it sounds like a mechanical issue. Your best bet is probably to try and replace the drive. If you have a warranty then you can try and send it back, but if there is any visible damage to the drive, they probably won't take it. Good luck either way.
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#3
BlackPandemic

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Considering the drive didn't fail itself (an external source broke it) the warranty (if it's like other hardware warranties) is probably void. Your best bet if they won't take it back is to just dish out a couple bucks for a new drive. Or, if you are tech savvy, you could try opening the drive (considering the warranty is void anyway) and very carefully see if something is misaligned.

But your best bet as I said is probably to just get a new drive.
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#4
Samm

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Get a metal paperclip, straighten it out, then with the system powered on, insert it into the tiny hole in the front of the CD drive (this is normally close to the eject button). This 'may' force the drive tray to eject but if theres something jamming it, then it won't.

Either way, replacing the drive is probably your best bet.
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