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Windows Installer, Error Fatal Execution Engine, ccAp, and more (need


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#1
OfeliaLo

OfeliaLo

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Hi! I'm fixing my mom's computer and would love some help getting rid of some error messages and pop-ups. I am here visiting from out of state and will be gone on Tuesday. If someone could help me out on Monday, I would be very grateful.

I have followed the "You must read this first" instructions. It took me a few days and I've been at it for hours each day since I wanted to get to post the hijack log asap.


Here are the errors I get at start-up:

First, "Windows Installer" pops up and "preparing to install". I don't know what it wants to install but it can't because it asks for a disk to be inserted. It also changes to say "Please wait while Windows configures TrayApp". I have to do a ctrl, alt, delete to get it to stop. If I hit "cancel", it only starts up again.

Second pop up is the "Error: Fatal Execution Engine Error (0x7927baca). I just X it out and it goes away.

Third is "hp9th08.exe Common Language Runtime Debugging Services, Application has generated an exception that could not be handled. Process id=0x31c(796) Thread id=0x3d8(984) click OK to terminate, cancel to debug."

I also get "HP Digital Imaging Monitor (Cue), program is not responding" error.

In addition, this computer has a the 2004 version of Norton Antivirus and I constantly get a little window that says "An application is waiting for a scan of" then names various items. Click Ok or Stop Scan. I do not plan no subscribing to Norton Antivirus. Should I remove it or keep it? I did download AVG.

Finally, on shut down, I get an error message about "ccAp" not responding. Click to end program.

One more thing, the Windows XP Service Pack 2 has been downloaded but not installed. Let me know if I can go ahead and install it.

If anyone can help me sometime on Monday to get rid of these pop ups and help me leave my mom a nice clean computer, that would be great! Here's the log! Thanks!!


Logfile of HijackThis v1.99.1
Scan saved at 11:00:28 PM, on 7/30/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\U.S. Robotics\ControlCenter\Reminder.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe
C:\WINDOWS\slrundll.exe
C:\Program Files\Yahoo!\browser\YBrowser.exe
C:\Documents and Settings\Manuel\Desktop\HijackThis.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://rd.yahoo.com/...hoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/...hoo.sbc.com/dsl
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {00000000-0000-4454-B25A-7B8616B0F6B4} - C:\Program Files\xayjpi2h\xayjpi2h.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [MW1HelperStartUp] C:\PROGRA~1\MAGICW~1\MW1HEL~1.EXE /partner MW1
O4 - HKLM\..\Run: [icygoid] c:\windows\system32\rwsfbf.exe r
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Instant Update Reminder.lnk = ?
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{61516E4B-0F73-4421-9219-A59AEEA094ED}: NameServer = 151.164.1.8 206.13.28.12
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
sari

sari

    GeekU Admin

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  • 21,805 posts
  • MVP
OfeliaLo,

Hi, and welcome to Geeks to Go. I'm sorry no one could get to you on Monday, but we get really busy here.

For starters, you should definitely uninstall your Norton. Having two anti-virus programs can cause conflicts on your PC. Because Norton can be tricky to uninstall, I'm going to give you a link to their removal tool. Please click here and follow the instructions (except for the re-installation instructions at the bottom!). Definitely keep AVG - it's a good program.

Download Process Explorer from HERE

Run Process Explorer and find the following process in the list of Processes:

c:\windows\system32\rwsfbf.exe

Select the process and click Process > Suspend.

Leave Process Explorer running with the process suspended the whole time! Do NOT close it - even when your system is rebooting!

Then run HijackThis. Click Config > Misc Tools > Delete a file on reboot...
In the explorer Window select the file c:\windows\system32\rwsfbf.exe
When prompted if you want to reboot click YES

After the reboot check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {00000000-0000-4454-B25A-7B8616B0F6B4} - C:\Program Files\xayjpi2h\xayjpi2h.dll (file missing)
O4 - HKLM\..\Run: [icygoid] c:\windows\system32\rwsfbf.exe r
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab


Rescan with HiJackThis and post the new log.

Thanks,

sari
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