We received a report a co-workers computer transmitted a virus during an upload of an .xls file to a vendors website.
To check this I went to the computer and located the file. I ran "Live Update" for the installed Norton Antivirus software. Update went o.k., Restarted the computer o.k.
Ran the scan on just the suspected file - no virus found
Initiated a scan on the C: drive and walked away
When I came back about an hour later. The screen is black with a flashing white cursor (dash). The cursor is unresponive - key strokes do nothing.
Ctrl-Alt-Dlt restarts the machine, goes through initial power start and right back to the black screen /cursor - I can hear the hard drive spinning up, but the screen stays black.
Any idea what I should try?