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Black Screen with unresponsive cursor


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#1
Battery Man

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Plese Help!

We received a report a co-workers computer transmitted a virus during an upload of an .xls file to a vendors website.

To check this I went to the computer and located the file. I ran "Live Update" for the installed Norton Antivirus software. Update went o.k., Restarted the computer o.k.

Ran the scan on just the suspected file - no virus found
Initiated a scan on the C: drive and walked away

When I came back about an hour later. The screen is black with a flashing white cursor (dash). The cursor is unresponive - key strokes do nothing.

Ctrl-Alt-Dlt restarts the machine, goes through initial power start and right back to the black screen /cursor - I can hear the hard drive spinning up, but the screen stays black.

Any idea what I should try?
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#2
Battery Man

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:blink:

I created a start-up disk on another computer.

It allowed me to get a prompt and I am running scandisk on the drives.

It found a problem with File Allocation Table, several directories, and some of the file structure. I'm allowing scandisk to fix the problems, but the whole thing is making me rather nervous.

I'm having it create the undo disks as well, but it's making the process painfully slow.

If I could get windows to open, maybe I could do a restore?

Any advice? :whistling:
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#3
Retired Tech

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Let the scans run, see how it is after that
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