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I have a virus and trojans and I'm not sure what to do...


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#1
amyjo

amyjo

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Ok, my computer has been acting weird, freezing up, very slow. I found all these weird files in one of my folders that I *did not* download. I tried deleting them, they kept coming back. Someone suggested I come here...

I ran my ad-aware program, and it found one critical object. I quarentined it and deleted it. Then I downloaded from GTG the AVG anti-virus software. It still found a virus, and a bunch of Trojans (what's the difference?). But I have no clue what to do now. The AVG ran something and said that the weird files had been infected, and they were healed, deleted, etc. I restarted my computer, and it says I still have a virus, and it said something about the virus being in my Ad-Aware program? Then it said I had two options: reboot and restart from a virus-free diskette, or continue at my own risk. A friend said the diskette it refered to is a back up floppy...but I have nothing like that? I have no idea what to do now?

I have never owned a Windows machine before. For 7 years I had a Mac and never had any problems. Then a friend of mine built this computer and gave it to me. LOL, I was ok for about 7 months, now this! eeeekkkk Any :whistling: would be appreciated!
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#2
dsenette

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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