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Java and Yahoo Home Page Failure Following Internet Disconnection


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#1
mj1946

mj1946

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REPOSTED BELOW WITH HIJACKTHIS REPORT.

Edited by mj1946, 08 August 2006 - 10:42 AM.

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#2
mj1946

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DEAR FRIENDS:

Here's our family's problem/issue with all related background. This was posted earlier under Applications without response and is probably more suited for this thread. Thanks in advance.


GENERAL BACKGROUND: Our family has two desktop computers. We use Verizon DSL as our internet provider. One computer is connected to a modem and D-Link Air Plus Router which, in turn, directs internet service to the second computer. Both computers have Windows XP (version 5.1) and both use Internet Explorer 6.0. Both computers have Java 1.5 installed.

APPARENT GENESIS OF PROBLEM/ISSUE: On Friday, August 4, 2006, we lost connection to the internet during a rainstorm.

PROBLEM/ISSUE UPON RECONNECTION TO INTERNET: On Saturday, August 5, 2006, we regained our internet connection. However, upon regaining our internet connection, NEITHER computer is able to perform any Java-based functions. For example, one family member is a stock/options trader and cannot access his Live Charts which are Java supported. Equally as important, another issue which may or may not be Java-related is that both computers had Yahoo set as their home pages and primary email, but again NEITHER computer can access Yahoo. On every attempt to load the Yahoo page, both computers are repeatedly TIMED OUT. For whatever reason, however, each computer is able to access Google and use its search engine. We are also able to gain access to MOST internet pages. However, we are TIMED OUT when trying to access many other websites which we frequently visit and use--presumably because they are Java based/supported.

REMEDIAL ACTION TAKEN: Ran tests from Java website and others to determine if Java was properly configured etc. and every test affirmed. We have deleted all cookies and temporary internet files. We have run McAfee, Trend Micro and Panda virus and malware/spyware scans. We have disabled all pop-up blockers. We have attempted to reload Java but are TIMED OUT by Java itself when trying to reload the 1.5 update.

OUR REQUEST FOR ADVICE/ASSISTANCE: Please advise/opine as to why this Java and Yahoo/website issue is likely OCCURING and on BOTH COMPUTERS SIMULTANEOUSLY since the internet interruption and reconnection, and suggest possible remedies. If you need any further information, we will promptly respond. Thank you in advance.


Sincerely,


THE JASIONIS FAMILY

Edited by mj1946, 08 August 2006 - 10:02 AM.

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#3
mj1946

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Here is the Hijack this report for the second computer, referenced above, if this is helpful.


Logfile of HijackThis v1.99.1
Scan saved at 12:34:21 PM, on 8/8/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\crypserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
C:\WINDOWS\system32\ps2.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\j2re1.4.2_09\bin\jusched.exe
C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\Program Files\BearShare\BearShare.exe
C:\WINDOWS\system32\calc.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O4 - HKLM\..\Run: [D-Link AirPlus Xtreme G] C:\Program Files\D-Link\AirPlus Xtreme G\AirPlusCFG.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ANIWZCSService] C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
O4 - HKLM\..\Run: [tsnW3tU] dpmbvm50.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ttupt] C:\WINDOWS\ttupt.exe
O4 - HKLM\..\Run: [Services Process] C:\WINDOWS\system32\config\smss.exe
O4 - HKLM\..\Run: [Service Process] C:\WINDOWS\system32\config\service.exe
O4 - HKLM\..\Run: [Service Control Process] C:\WINDOWS\system32\config\winlogon.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\system32\config\msmsgs.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [DiskeeperSystray] C:\Program Files\Executive Software\Diskeeper\DkIcon.exe
O4 - HKLM\..\Run: [!1_pgaccount] C:\Program Files\ProcessGuard\pgaccount.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_09\bin\jusched.exe
O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKCU\..\Run: [!1_ProcessGuard_Startup] C:\Program Files\ProcessGuard\procguard.exe -minimize
O4 - Startup: PalNetaware.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hp center.lnk = C:\Program Files\hp center\137903\Program\BackWeb-137903.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O16 - DPF: Yahoo! Backgammon - http://download.game...nts/y/at1_x.cab
O16 - DPF: Yahoo! Blackjack - http://download.game...nts/y/jt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Checkers - http://download.game...nts/y/kt4_x.cab
O16 - DPF: Yahoo! Chess - http://download.game...nts/y/ct2_x.cab
O16 - DPF: Yahoo! Go Fish - http://download.game...nts/y/zt3_x.cab
O16 - DPF: Yahoo! Graffiti - http://download.game...ts/y/grt5_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt4_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/pote_x.cab
O16 - DPF: Yahoo! Spades - http://download.game...nts/y/st2_x.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.c...es/MsnInstC.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper20041107.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1149311315258
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://eu-housecall....ivex/hcImpl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://mirror.worldw...ed/wwlaunch.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicr...scan/as4web.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://optionsxpres...bex/ieatgpc.cab
O20 - Winlogon Notify: AutorunsDisabled - C:\WINDOWS\
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
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