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#1
bucsfanzz

bucsfanzz

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I am having problems with my computer. The system started running very slow yesterday..Assumed I had a spyware problem, so I ran adware, spybot and ewido. When I tried to run the updates for adware, it will not allow the update. I deleted all items found in the 3 scans. I was still having problems so I restarted the computer and now the Norton Anit-Virus and Firewall will not lanch. I try to do this manually, but nothing happens. Will not let me enable anything.

Also I can not go into any website that is secure. (email, ebay, banking, etc...)
The home page will display, but when I'm asked to sign in that page can not be displayed.

Since I can't get norton to work, I ran a panda scan and here's the log>

Incident Status Location

Virus:Trj/Downloader.JWP Disinfected Operating system
Spyware:spyware/virtumonde Not disinfected Windows Registry
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Owner\Desktop\SmitfraudFix\Process.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Owner\My Documents\download\SmitfraudFix.zip[SmitfraudFix/Process.exe]
Potentially unwanted tool:Application/KillApp.B Not disinfected C:\hp\bin\KillIt.exe
Virus:Trj/Downloader.JWP Disinfected C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\WINDOWS\system32\Process.exe

--------------------------------------------------------------------------------


Also here is the hJT Log:

Logfile of HijackThis v1.99.1
Scan saved at 4:23:58 PM, on 8/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\samnsp.dll
O15 - Trusted Zone: http://mobile.coair.com
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://mobile.coair...=.aioulhjivir1
O16 - DPF: {CBBD6FA7-2384-11D1-A8C9-0040C7116154} (HostFront ActiveX Display) - https://mobile.coair...11B4B7F8.9JAEK
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.co...aploader_v7.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetup Control) - https://mobile.coair...uniperSetup.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks in advance for any help!!!
Sheri
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#2
Supercalifragilistic

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What kind of Norton is it?
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#3
bucsfanzz

bucsfanzz

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Sorry for the delay in responding. Could not get in to the site.
I just went in and deleted all norton programs on the system and installed agf free. Every thing seems to be working just fine for now.
Hope that I did not contract any virus while in the process of swiching the services.
Thanks for reading my post.
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