Though, I have not used your services yet, I have been reading your forums for the past few months. I have yet to see, one of your experts ask “do you have your installation disk handy, for a fresh install”. A phrase that I think, is over used in the tech. support community and other computer help forums (that I have read).
As for me, I am a novice computer user. My computer is just an expensive toy, used mostly for gaming. I do have some video editing to do, so I think, I am really going to enjoy that section. The Malware section is a valuable source of information. Hopefully, someday I will have confidence and knowledge to actually build and work on my own computer.
It is nice to know, that a site such as this one; exist for someone like myself.