AitrusSkyy, if malware is suspected, you
MUST direct the user to the
Start Here at the top of our website. You are
NOT allowed to give your own advice (including what anti-malware program to download) unless you go through GeekU training!!
b1caez01, please follow all the directions found
here. After you get to step 5, if your problem is not resolved, post a HijackThis log in the
Malware forum. If your problem persists after getting a clean bill of health from a malware expert, return here and we'll continue troubleshooting.
Keep in mind, the malware forum is very busy and can take up to 5 days to receive a reply. There is a special forum called
The Waiting Room if you've been waiting for 3 or more days. You can put a link to your topic & a short description of your problem and someone will get with you soon.
Edited by computerwiz12890, 13 August 2006 - 06:02 PM.