[shenny]

Okay. I will keep you updated. No crashes for a while. Should I uninstall anything you have had me intsall thus far?

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Tune Up is fine, the latest one is the video driver, so needs to stay

Unless it crashes, leave things as they are

[Retired Tech]

Tune Up is fine, the latest one is the video driver, so needs to stay

Unless it crashes, leave things as they are

[shenny]

Okay. Thanks.

What do I owe you?

[Retired Tech]

Nothing

Hope it goes well

[shenny]

Just died again. Seems most prevalent after a log on.

[shenny]

Here is the error message:

Error type Windows stop error (A message appears on a blue screen with error code information)
Solution available? Yes
What does this error mean? You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Cause A video adapter device driver
Computer symptoms A message appears on a blue screen with error code information:

STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
- or -
STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M

[Retired Tech]

Have you opened a PC case before

[shenny]

Yes. This one opens at the bottom and sticks at the top. I am afraid I will break it if I pull much harder. Should I just pull the crap out of it?

[Retired Tech]

You have got all the screws out?

Unplug it from the mains, open the case, check for dust, check the video card is seated properly

[shenny]

Oops.

Can I leave the computer on?

[shenny]

What should I look for as far as a video card? Is it marked?

[shenny]

Am I taking the front or back off? I cannot get the front off.

[Retired Tech]

You can leave the PC on if you enjoy electric shocks

http://www.smartcomp...r...2.asp&guid=

If you click the top picture it enlarges, though if yours is onboard, (part of the motherboard) it isn't likely to be loose

Just have a general check for anything loose

[shenny]

That's too deep for me. Time for a pro to lay his hands on this thing. I am afraid to do anything else.

How much will this cost? I may just buy another unit.

[Retired Tech]

You should be taking one of the sides off, have you got a tower?