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Please help - Computer keeps crashing


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#61
shenny

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Okay. I will keep you updated. No crashes for a while. Should I uninstall anything you have had me intsall thus far?
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#62
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Tune Up is fine, the latest one is the video driver, so needs to stay

Unless it crashes, leave things as they are
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#63
shenny

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Okay. Thanks.

What do I owe you?
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#64
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Nothing

Hope it goes well
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#65
shenny

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Just died again. Seems most prevalent after a log on.
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#66
shenny

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Here is the error message:

Error type Windows stop error (A message appears on a blue screen with error code information)
Solution available? Yes
What does this error mean? You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Cause A video adapter device driver
Computer symptoms A message appears on a blue screen with error code information:

STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
- or -
STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M
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#67
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Have you opened a PC case before
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#68
shenny

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Yes. This one opens at the bottom and sticks at the top. I am afraid I will break it if I pull much harder. Should I just pull the crap out of it?
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#69
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You have got all the screws out?

Unplug it from the mains, open the case, check for dust, check the video card is seated properly
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#70
shenny

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Oops.

Can I leave the computer on?
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#71
shenny

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What should I look for as far as a video card? Is it marked?
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#72
shenny

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Am I taking the front or back off? I cannot get the front off.
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#73
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You can leave the PC on if you enjoy electric shocks

http://www.smartcomp...r...2.asp&guid=

If you click the top picture it enlarges, though if yours is onboard, (part of the motherboard) it isn't likely to be loose

Just have a general check for anything loose
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#74
shenny

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That's too deep for me. Time for a pro to lay his hands on this thing. I am afraid to do anything else.

How much will this cost? I may just buy another unit.
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#75
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You should be taking one of the sides off, have you got a tower?
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