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ERROR DESPERATLEY NEEP HELP


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#1
abrassardf

abrassardf

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I GOT MESSAGES THAT MY COMPUTER HAD VIRUSUS AND THAT HIJACKERS WEREOBTAINING INFORMATION I IMMEADIATLEY DOWNLOAD ANTI VIRUS SOFTWARE BUT MY COMPUTER FROZE AND SO I SHUT IT DOWN AND WHEN I TURNED IT BACK ON IT READ APPLICTAION LOGON FALIURE ORSOMETHING LIKE THAT THEN.

i just dont wamt to loose my data also i am not very good with computers and i have lost a lot of important infomation




Stop: c000021a {fatal system error} the windows logon process system process terminated unexpectedly with a status 0xc0000005 (0x00000000 0x00000000). the system has been shut down

Edited by abrassardf, 19 August 2006 - 04:56 AM.

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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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