[jeanure]

whenever i try to download any free antivirus ( eg avast and avg ), a box saying "application fails to intialized as windows is shutting down" pops out. and then window shuts down. what should i do? my laptop is not protected by any antivirus for the time being. thanks

Edited by jeanure, 19 August 2006 - 07:33 AM.

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[jeanure]

i can't download tune up. windows keeps on shutting down. and what should i do with the disc defragmenter? should i defragment, or just anylize?

Edited by jeanure, 21 August 2006 - 05:13 AM.

[Retired Tech]

Defragment

Does it show an error before shutting down

[jeanure]

no. it just shuts down

[Retired Tech]

Can you start the PC and keep tapping F8 until it gives options, choose safe mode with networking to see if it will download then

Check the firewall is running

If it downloads, you could look at updating / re-installing the video card drivers

[jeanure]

i've done the defragmenting.
and yes, i can download tune up in safe mode.
i don't understand about the video card. could you please explain more.
i can't even download yahoo! messenger now. the pc will just reboot automatically.
i think my pc is infected by any virus... huhuh

Edited by jeanure, 21 August 2006 - 07:35 AM.

[Retired Tech]

Run tune up as per post 2 then post the result

You may need to update the drivers but see how tune up goes, updating the drivers won't be any more involved than installing anything

[jeanure]

should i run it in safe or normal mode?

[Retired Tech]

Should run in either

[jeanure]

i'm in normal mode now.
i've installed tune up..
i've run it.
but i can't proceed with the clean up.
windows shut down

[Retired Tech]

Try it in safe mode

Were you able to use xp disc clean up

[jeanure]

cannot even run tune up in safe mode.
and yes, i did.

[Retired Tech]

Can you try tune up registry clean up in safe mode

Do you have the XP CD and product key

[jeanure]

i cannot run tune up at all in safe mode.
yes, i do have with me.

hold on, these are what i've done do far,in order.

1. start > run > type prefetch > select all > delete
2. disc clean up > clean all up
3. start > run > type sfc/scanner > put in xp cd
4. start > run > type chkdsk /f /r > Y
5. disc defragmenter > defragment
6. download tune up