Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer not shutting down after printer installed


  • Please log in to reply

#1
RichP

RichP

    Member

  • Member
  • PipPipPip
  • 280 posts
Brand new computer:

XP Pro, AMD3500, 2GB RAM, 250GB Seagate.

I installed an Epson CX6400 and the computer hangs on shutdown. I have to hold down the power button to switch off. When I restart the screen goes blank just after the XP screen comes up. I have to restart it again to get into Windows.

I know it's the printer as it works fine when I disconnect it. I've tried reinstalling it and using a different USB port.

Any suggestions?
  • 0

Advertisements


#2
austin_o

austin_o

    Retired Staff

  • Retired Staff
  • 2,089 posts
I would try going to Epson's web page and looking for a driver update. Another possibility is to check for faq or support on the model printer at Epson's web page.
  • 0

#3
RichP

RichP

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 280 posts
I used the drivers downloaded from the Epson website. It's a bit weird as it worked fine on the old computer.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP