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lsa shell encountered a problem ...needs to close


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#1
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I have a friend, who can not be here at the moment to post on the forum because every time they log onto the 'net they are kicked off of it by a error message. Considering that they use the net for both relaxation and research (like most of us) this is grinding on their last ounce of sanity. However I told them I would help where I could and was delighted, beyond delighted to find this place while they are attempting to stay rational and not swear off the internet and their PC.

Several months ago, they believe that their PC was infected with that oh so heartbreaking mblaster virus. While they finally got the appropriate patch and applied it they fear it is rearing it's ugliness again. As near as I can remember, the message that they are getting now after months of normalicy is as follows:


"LSA Shell has shut/ is closing/ needs to close" and that the system "Needs to shut down and restart now" Then they get kicked off and the PC does just that. Shuts itself down.

This only happens when logged into the net and not when the PC is used for word processing or playing games such as the SIMS.

Thanks in advance for what aide you can lend.

admin edit: I changed the title to better help others having the same problem. <_<

Edited by admin, 03 May 2004 - 08:27 AM.

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#2
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Hey, It sounds like the blaster worm however the reason for it shutting down seems a bit different never the less you should install a anti-virus program or goto microsoft.com and download the latest patch. >>latest patch<<
Also try this cool free program called the cleaner you can get it at
www.moosoft.com (i think) saved me heaps of times.

Hope you can get rid of it.

NB: you also have the option of a total format if you want?

<_<
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#3
admin

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Welcome Outcastscribe <_<

Sounds like the new Sasser worm W32.Sasser.Worm Here's a free removal tool from McAfee:
http://vil.nai.com/vil/stinger

More info here:
http://www.geekstogo...?catid=1&id=469

When finished run Windows Update, and install an antivirus program. We recommend AVG's free version:
Windows Update: http://windowsupdate.microsoft.com/
AVG: http://www.grisoft.c...s_dwnl_free.php

Indications of infection:
"lsa shell has encountered a problem and needs to close" or other error messages when opening a program. Another is that your computer may not close down when using the proper method and your computer system may also run slowly.
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#4
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Oh thanks everyone. I'll pass along the information to my pal. :-D My PC's okay as I am rather paranoid about viruses and the like and while no program is fool proof or perfect I have been very happy with Norton. Even if it does act like a benevolent dictator at times. Is there such a thing? <_< Maybe only in the war on internet viruses.
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