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Suspect Adobe Acrobat Reader causing shutdown freeze


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#1
wilzn2

wilzn2

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At shutdown on Windows XP, I receive the following 2 errors:

dwwin.exe DLL initialization failed.

After that, I receive this:

Adobe Acrobat AcroRd32.exe Application Error
The instruction at "0x5ad71531" references memory at "0x000014." The memory could not be read.


Then the computer freezes up and will not shutdown.

I have also been noticing some freezing up while in Explorer.

Please help. :whistling:
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#2
starjax

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uninstall adobe acrobat. reboot pc. see if it freezes on shutdown after the uninstall.
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#3
wilzn2

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starjax,

Sorry to take so long to reply. I have had other problems with my computer since then.

I did remove the Adobe Acrobat (and the Photoshop extra) and restarted my computer.

No shutdown errors as of now, but even before the shutdown errors did not occur every time, but at least once every other day.

I will let you know if this resolves the issue.

Thanks for your help.
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