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cant open task manager,anti-virus...


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#1
Jack Doobie

Jack Doobie

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im having problems on my copmuter
first off
i cant open my task manager...
it opens for a split second and closes right away
sometimes it doesn even open at all

i tried using an anti-virus on it
Norton 2005
i installed it, and restarted my computer
i tried to open it but it said i needed to restart my computer
so i did again
and it still gave me the same message
so i unisntalled 2005, and installed 2004
before installing it had a search on my comp for viruses and found 4
all named bloodhound, wich i later found out is viruses that norton cant name

i cant open anything Norton related, and i cant open my task manager...there`s no message for the task manager
i can open games, no problem there....sometimes i have problems opening windows media player, it gives me a massage that`s an internal error has occured
but then sometimes it will open

can anyone help?
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#2
gerryf

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you either have a system policy in effect, trojan/virus or both....a hijackthis log would be helpful in determining the issue.
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#3
Jack Doobie

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ah i c....i guess ide have to download that uh?


here`s another kick in the pants....
im runing AOL
and i can only connect to the internet, when i close a bunch of tasks in the task manager
but i cant do that cuz mytask manager dont open
i dont have a floppy drive either, so icant take it from this computer to my screwed up computer

i might get a friend to use his jump drive for me....hopefully that will work
and hopefully i can open the program
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#4
gerryf

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well, you could do it manually....

start with msconfig...msconfig does not reveal everything, but depending on how stupid the virus writer was......

Start > Run > type
msconfig

go to the SERVICES tab, check HIDE ALL MICROSOFT SERVICES...determine what does or does not belong, uncheck those that don't

go to the STARTUP tab, uncheck the programs that do not belong...if you wish to list them, I can tell you what is good and what is bad
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#5
Jack Doobie

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i cant open msconfig
nothing happens, no message or anything else
just doesnt open up the window...
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#6
gerryf

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well, we can wait on the hijack log...I suppose...do you have xp pro or home?
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#7
ibecoll

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I was reading your post, and if you go to safe mode you will be able to run regedit or msconfig and taskmanager too.................................. at least you can access it there. This just started after my kids were on AIM and clicked something, so I have this bug too. I have mcafee and adaware , also a new thing I just downloaded, nothing is finding the problem so I am trying hijack this

hope it helps! Colleen
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#8
Jack Doobie

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I was reading your post, and if you go to safe mode you will be able to run regedit or msconfig and taskmanager too.................................. at least you can access it there. This just started after my kids were on AIM and clicked something, so I have this bug too. I have mcafee and adaware , also a new thing I just downloaded, nothing is finding the problem so I am trying hijack this 

hope it helps!    Colleen

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i tried opening task manager when i was in safe mode
and i tried opening norton
but it didnt work..ill go and try msconfig....im prob jsut gonna end up formatiing this weekend anyways
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#9
Jack Doobie

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alrite
i got some progress

i went into safe mode and went into msconfig and disabled a bunch of start up options
i retarted and im now able to open my task manager...i will go try the internet and other applications...i cant open norton, but i will try to re-install it

thanks colleen and gerry
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#10
Nicole

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hey i have a similar problem about a week ago my task manager would pop up and then disappear with in 2 second...in the process of trying to fix this problem i was about to get regedit to work... not knowing what i did the task manager will not even pop up now....to get to my point i was flowing you direction can you tell me what i should unclick...
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#11
mkj

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Hey guys!
My friend has the same problem here :tazz: here's his hijack log

Logfile of HijackThis v1.99.1
Scan saved at 1:47:37, on 26.03.2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\Tablet.exe
C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\sm56hlpr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\Program Files\webHancer\Programs\whSurvey.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\ABBYY Lingvo 9.0 Multilingual Dictionary\Lvagent.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\smss.exe
C:\PROGRA~1\Toolbar\PIB.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Documents and Settings\Rufus\Desktop\UserGate\UserGate.exe
C:\totalcmd\TOTALCMD.EXE
C:\Program Files\Common Files\Symantec Shared\Nmain.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\FLASHGET\flashget.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50193
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotf...count_id=132047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50193
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotf...count_id=132047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50193
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.0.1:3128
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FLASHGET\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O3 - Toolbar: (no name) - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - (no file)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SM56ACL] sm56hlpr.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [Lingvo Launcher] "C:\Program Files\ABBYY Lingvo 9.0 Multilingual Dictionary\Lvagent.exe" /STARTUP
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - Startup: Shortcut to UserGate.lnk = C:\Documents and Settings\Rufus\Desktop\UserGate\UserGate.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Sothink SWF Decompiler - C:\Program Files\SourceTec\Sothink SWF Decompiler\InternetExplorer.htm
O8 - Extra context menu item: Закачать все при помощи FlashGet - C:\PROGRA~1\FLASHGET\jc_all.htm
O8 - Extra context menu item: Закачать при помощи FlashGet - C:\PROGRA~1\FLASHGET\jc_link.htm
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: SWFDecompiler - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\SourceTec\Sothink SWF Decompiler\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Decompiler - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\SourceTec\Sothink SWF Decompiler\InternetExplorer.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11111111-1111-1111-1111-222222222222} - ms-its:mhtml:file://d:\foo.mht!http://www.bertol.in....css::/open.exe
O16 - DPF: {386A771C-E96A-421F-8BA7-32F1B706892F} (Installer Class) - http://www.xxxtoolba...0006_cracks.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {DCF0768D-BA7A-101A-B57A-0000C0C3ED5F} - http://203.199.200.6.../cab/SysUpd.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{1D5CA669-B263-48E7-95FC-292140113977}: NameServer = 195.138.124.37,195.138.124.18
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
O21 - SSODL: system - {EC0DA989-4F37-40C9-8906-54549EE1A537} - whost.dll (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: siregsrv - Unknown owner - C:\PROGRA~1\NORTON~1\SPEEDD~1\SIREGSRV.EXE (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe
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