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System Restore goes to restoration incomplete


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#1
joesson

joesson

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Hello, :whistling:

Indications:

1. A dialogue box (iExplore.exe-application error) appears intermittingly (but only one time per Internet session): with the message:
2. “Instruction at 015b38AE referenced memory at 016cd8b4. The memory could not be read”; click on ok to terminate the program.
3. This is followed by another dialogue box: “Runtime error 216 at 015b38ae”.
4. Nothing seems to happen when OK is clicked on, but System Restore no longer works. System restore is set to max (12%) or 9150 MB. Restore seems to be working until the last 10-15 percent when a “restoration Incomplete” message comes on.

Action Taken:

Seeing references for the Subseven Trojan virus for runtime error 216 on the Internet; the following were run without finding anything: Symantec and SVG free edition anti virus scan; Spybot and Spyware Doctor. Also a Logitech USB wheel mouse is being used. The following sub-key was found as below:

HKEY_LOCAL_MACHINE\Software\Classes\exefile\shell\command (Default) value is “%1” %*

Is there another way to test this? Suggested reading? Would a hijackthis log help? Any suggestions would be appreciated. Thank you, Joan
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#2
Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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